How do I update the “From Email” for my outbound emails?

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  • ordorohowto
  • General

Ordoro can send emails to your customers and suppliers for things like tracking updates, purchase orders, dropshipment requests, and return labels.

To make these emails more recognizable, you can customize the sender details for outbound emails. This includes the From Email and, if you’d like, a friendly From Name.

Topics

  1. When is the Outbound Email Address used?
  2. How replies work
  3. How to update the From Name and Email
  4. What email format should I use?

When is the Outbound Email Address used?

The outbound email address is used when Ordoro sends certain emails to your customers or suppliers.

Emails will use this setting when you:

  1. Email a dropshipment request to your supplier
  2. Send a tracking number email directly from Ordoro to your customer
  3. Email a return / RMA shipping label to your customer
  4. Send purchase orders / POs to your supplier
  5. Send invoice email to your customer

How replies work

When someone replies to one of these emails, the reply will be directed to the email address listed in your outbound email settings.

For example, if your setting is: “Reel Good Movies <reelygood@rgm.com>”

Replies will go to: reelygood@rgm.com

How to update the From Name and Email

  1. Click on your Company Name -> Account Settings.

  1. Find the field: Email used for outgoing messages.
  2. Enter the sender details you’d like to use.
  3. Be sure to click Save at the bottom of the page.

What email format should I use?

You can enter a plain email address:

orders@mycompany.com

Or you can include a From Name using this format:

Name <email@domain.com>

Example:

Sarah Mason <orders@mycompany.com>

When an email is sent, it’ll show it from the “Name” instead of just the email address.

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