On August 15th, 2017, USPS started handling underpaid and overpaid postage labels with their new Automated Package Verification (APV) system.

The USPS APV program will verify correct postage has been paid on every domestic package, based on weight, dimensions, package type, mailing service, and the origin and destination ZIP codes. See USPS help article for more information.

1. How do APV adjustments work?

As domestic shipments go through processing, USPS will scan and weigh them to check for correct postage paid based on size, weight, destination, mailing service, etc.

Discounted rates such as Commercial Base Pricing, Commercial Plus Pricing, and Cubic discounts are considered in the calculation.

If the amount is underpaid, a debit will be made to cover the difference. If the amount is overpaid, a credit should be issued. These debits and credits will be shown as “Adjustments” in your Endicia account.

2. Will packages be delayed if they have incorrect postage?

No. Now with the new APV system, the package stays on course while the shipper’s account balance is debited or credited accordingly.

3. How are adjustments debited or credited?

The adjustments will be debited or credited from the USPS postage account used to purchase the label. For example, USPS Endicia or USPS Pitney Bowes.

For more information about USPS Pitney Bowes specifically, see this help article.

4. When will APV adjustments be processed?

The USPS has up to 30 days after a package is shipped to issue an adjustment.

5. What are the most common reasons improper postage is paid?

  • Weight and/or dimensions do not match the actual shipment.
  • Incorrect packaging is used.
    • Example: A Flat Rate label is created for a non-Flat Rate box.
  • Improper service is used.
    • Example: a First Class label is created for a package over 1 lb. Anything over 1 lb is not eligible for First Class.

6. What are some tips to avoid incorrect postage?

  • Calibrate your scales daily.
  • Review your packaging with warehouse staff.
    • Example: Does your staff know the difference between a Small Flat Rate Box vs. a Medium Flat Rate Box?
  • Verify that the return address matches your warehouse location.

7. Will USPS calculate the APV adjustments based on the shipping rates I receive in my Ordoro account?

APV considers your specific rates when calculating the amount of postage that should have been paid for a package.

8. Can I dispute or contact USPS for questions?

If you feel you were debited in error, you can dispute the charge with the USPS. You’ll need to contact the USPS Automated Package Verification department directly.

You have 60 days from the date of the notification to file a dispute for a given transaction.

Email VerifyPostageHelp@usps.gov or call 1-844-819-5187, and provide as much of the below information as possible:

  • Adjustment ID from your USPS postage account.
  • Tracking number
  • The reason or explanation for the dispute (with as much detail as possible)
  • Your contact information (name and email)

Please visit the USPS website to learn more about APV adjustments.