Our Merge Orders feature is now available in Beta, which means you will need to email support@ordoro.com to turn this feature on. If you select multiple orders from the same sales channel on the Order List page, you’ll notice a new option to Merge Orders in Order Actions.

Please follow these steps to merge orders:

  1. Click on the Orders tab in the green bar
  2. In Awaiting Fulfillment, select the orders from the SAME sales channel you’d like to merge
  3. Click on Order Actions in the actions bar
  4. Select the Merge Orders option

  1. In the new modal, choose which order will be the primary order
    1. The primary order will be the address we save
    2. Additionally, the primary order date will be the date saved for the merged order
      1. Example: two orders are placed. One on Sunday and another on Monday.
      2. When merging the orders, the Sunday order is selected as the primary order
      3. When the merge is complete, the merged order date will be Sunday
  2. Select the orange Merge Orders button
  3. You will find the newly merged order in the Awaiting Fulfillment filter

Currently merging orders works with the following sales channels for tracking writeback:

  1. 3DCart
  2. BigCommerce
  3. Channel Advisor
  4. eBay
  5. Ecwid
  6. Etsy
  7. Magento
  8. Magento 2
  9. Reverb
  10. Shopify
  11. Stripe
  12. Square
  13. Volusion
  14. Walmart
  15. WooCommerce

We will continue to add the remaining sales channel integration and update the list as they are released.

Amazon SFP and non-SFP orders will not merge in Ordoro. This feature is not allowed by Amazon.

Other Notes:

  1. Orders in the Awaiting Fulfillment filter can be merged at this time
  2. Split orders are not able to be merged at this time
  3. If you have two orders with the same item on them, the merged order will show each item individually and not combine the quantities
    1. See screenshots below for details

If you have any questions are would like to try this feature, please email support@ordoro.com, and we will be happy to turn this feature on for your account.

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