Ordoro offers discounted shipping insurance via Shipsurance. For more details, see this article.

Once Ordoro’s discounted insurance is applied to an order, it can be viewed a few different ways.

  • NOTE: This support article details how insurance charges process every 24 hours.

Topics

  1. View insurance on the Orders List page
  2. View insurance on the Order Details page
  3. Download an insurance charge report

View insurance on the Orders List page

1. Expand the row for a Shipped order.

2. Under the Shipping Label Created section, there’s a line item for Insurance.


View insurance on the Order Details page

1. Select the Order ID to be taken to the Order Details page.

2. Under the Shipping Label Created section, there’s a line item for Insurance.

3. The Order Timeline will also show the insurance charge.


Download an insurance charge report

1. Select your Company Name -> Account Settings.

2. Under Account Settings -> select Billing.

3. Click on Export insurance cost history.


4. Select the date range to see insurance charges from this period. Click the orange Export button.

5. Once the report is complete, you can download it from the Activity Tray.

6. Download the CSV file and open it in Excel. You’ll see the following information.

  1. Date
  2. Order ID
  3. Insurance Cost
  4. Package Value
  5. Tracking

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