When evaluating orders for fraud, it’s helpful to identify if the order has different addresses for shipping and billing. This can indicate that the order used a stolen credit card or that your customer purchased a gift for someone else.


  1. What determines if the addresses match?
  2. How do I use the filter?

What determines if the addresses match?

  • Ordoro will compare the fields below to verify if the addresses match:
    • Name
    • Company
    • Address Line 1
    • Address Line 2
    • City
    • State
    • Zip
  • The matching logic is not case-sensitive and will ignore special characters in the addresses.
  • Email addresses and phone numbers are not compared.
  • If the Billing address is blank, the order will not be returned in the filter.

How do I use the filter?

1. Click the Filters button on the Orders tab.

2. Scroll down to the Misc section. Choose Orders with Different Bill-To, then click Apply.

  • Note: the filter can be used for the following statuses Awaiting Fulfillment, Shipped, or All.

3. Orders meeting the criteria will appear. Click on the Order ID to compare the Ship-To and Bill-To addresses.