For Ordoro Version 3:

Here is how you can cancel an entire order in Ordoro.

  1. Go to the Orders tab, and the Awaiting Fulfillment sub-tab
  2. Select the order (or multiple orders) you want to cancel.
  3. Click on “Other Actions” and Click on “Cancel Order”
  4. Once you do this, the cancelled orders will appear in “Cancelled(n)” sub-tab in the Orders tab

Cancel Order

When you cancel an order in Ordoro, it will keep track of which one of your staff members canceled the order and at what date and time. There is also a way to enter staff comments related to that order to explain the reason for cancellation. If you re-visit this order to see why it was cancelled, all the required information is right there, on one page.

Cancelled order history

 


For Ordoro Version 2:

Here is how you can cancel an entire order in Ordoro.

  1. Go to the Order tab, and select the order (or multiple orders) you want to cancel.
  2. Click on “Cancel Order” button
  3. Once you do this, the cancelled orders will appear in “Cancelled(n)” filter in the Orders tab

Cancelling an Order

When you cancel an order in Ordoro, it will keep track of which one of your staff members canceled the order and at what date and time. There is also a way to enter staff comments related to that order to explain the reason for cancellation. If you re-visit this order to see why it was cancelled, all the required information is right there, on one page.

Order Comments

Instead of canceling the entire order, if you want to cancel it partially (remove certain lines from the order), then you should just edit the order following the instructions in this article.

Can I delete an Order from Ordoro?

Most of the time, by “delete”, you actually mean “cancel”. If that’s the case, then just follow the instructions at the top of this article. Ordoro will not let you completely remove the order information. Here is why –

Ordoro accurately tracks all transactions in your warehouse or supply chain. This means that every order that was created is tracked in Ordoro. If you are deleting an order, it is mostly likely because the customers decided they no longer want the shipment from you. In that case, Ordoro needs to know that the order was originally created and then later retracted.

As your business grows, and you put good business processes in place, this level of auditing and data management becomes vital. Ordoro makes it easy to manage your data and supports your business’ growth.