Can I choose which order statuses are imported from Etsy?

By default Ordoro only imports orders from Etsy with the following statuses: Open Processing Unshipped But let’s say you want to ship only part of an order or before it has been paid in full, what then? No worries, we won’t stand in your way. Just let us know which additional order statuses you would like […]

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How do I create a manual order?

Click on Create Order from any Orders sub-tab  A new Create an Order page will open up where you can enter your order information  Under Order Info, you have the option to modify the order ID. Note: Manual orders number will always start with an  “M-” to indicate they are a manual entered orders. The Shipping Address does a ‘search as […]

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How do I cancel an order inside Ordoro?

Here is how you can cancel an entire order in Ordoro: Go to the Orders tab, and the Awaiting Fulfillment sub-tab. Select the order (or multiple orders) you want to cancel. Click on “Other Actions” and Click on “Cancel Order”. 4. If you are cancelling an order with a label, there is a checkbox that […]

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How do I edit an order?

Once an order imports into Ordoro, you may need to make changes. Perhaps the customer wants to add/remove an item, or they realized they made a typo to their shipping address. To modify an existing order, follow the steps below. 1. Select the Order ID that you want to edit. 2.  You’ll be directed to […]

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