Can I view product images on the Order Detail page?

Yes! If an image is assigned to a product, then you can now view the image on the Order Detail page. There are two ways to import and assign product images: All users can use Update Product Image Data Import to upload product images in Ordoro. For Shopify and BigCommerce users, please see this support […]

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Which Etsy order statuses are downloaded into Ordoro?

By default Ordoro only imports orders from Etsy with the following statuses: Open Unshipped But let’s say you want to ship only part of an order or before it has been paid in full, what then? No worries, we won’t stand in your way. Just let us know which additional order statuses you would like to […]

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How do I create a manual order?

Ordoro can automatically import your orders from your sales channels and marketplaces. However, you may need to create an order to only exist in Ordoro for phone orders, in-person sales, etc. See below for how to create a manual order. Topics Helpful tips Start creating the order Sections to create an order Order Info Shipping […]

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How do I cancel an order inside Ordoro?

Here is how you can cancel an entire order in Ordoro: Go to the Orders tab. Select the order (or multiple orders) you want to cancel. Click on “Other Actions” and Click on “Cancel Order”. If you are cancelling an order with a label, there is a checkbox that says Delete associated shipping label and […]

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How do I edit an order?

Once an order imports into Ordoro, you may need to make changes. Perhaps the customer wants to add/remove an item, or they realized they made a typo to their shipping address. To modify an existing order, follow the steps below. 1. Select the Order ID that you want to edit. 2.  You’ll be directed to […]

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How do I export order data?

Your order data can be exported to a CSV (comma-separated values) file. Then, it’s easy to load into Excel or Numbers to slice and dice the data however you want. A few examples of how order data can be used: Export all customer email addresses and use them in email campaigns. Group orders by SKU […]

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