After you have created labels for your orders, Ordoro will attempt to write back tracking to your sales channel. For various reasons, your tracking may fail to write back to your sales channel. You can find which orders have failed to write back in the Ordoro application :

  1. Select the Orders tab
  2. Select the Shipped tab
  3. Select Filter: Tags
  4. Sort by Failed Shipment Notification

This will show you any orders that have failed to write back the tracking information to your sales channel. You will want to manually update tracking information in your sales channel for these orders to update your customers with the tracking information.

This is only affects orders from the sales channels listed below:

  • Amazon
  • Walmart
  • Shopify
  • Magento
  • WooCommerce
  • Etsy
  • Channel Advisor

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