When an order is placed on your Magento store, it goes through multiple state transitions. Here is a detailed document about the order statuses inside Magento.

A Magento order will have a state. Each state can have multiple statuses. By default, Ordoro downloads orders in the Processing state from Magento.

If you’re uncertain which state is assigned to statuses in Magento, go to the Admin menu. Then, select System > Order Statuses. Review the state column vs. the status column.

If you need to import different order states, reach out to support@ordoro.com. Let us know the specific state names, and we will update the download criteria in your account.