• How do I create a USPS SCAN form?
  • Why do I need a SCAN form?
    • A SCAN form is a convenient way postal workers can scan 1 barcode instead of several hundred when collecting your packages or accepting them at your local facility.
  • Where do I change the SHIPPED FROM address that is listed on the USPS SCAN form?
    • To make sure that the EOD/Scan form shows the correct Ship From (warehouse) address, you will need update your Endicia Mailing Address information on www.Endicia.com directly (if you’re on the USPS via Endicia shipping app).
    • If you don’t already have your Endicia login credentials, please send an email to support@ordoro.com and we’re happy to forward them to you.
    • Once you log into www.Endicia.com, go to My Account → Update Profile → Mailing Address –> edit the address.
    • The change will not be reflected on the already created SCAN/EOD forms, only future SCAN/EOD forms will see the changed address.2017-01-16_15-45-04
    • If you’re on USPS via Pitney, then you will only need to update the Ship From (warehouse) in Ordoro under your warehouse settings.
  • If I create a SCAN form, does it automatically request a package pick up?
    • No, you will still need to go to this page on USPS.com.
  • Is there a maximum number of packages that can be on a single SCAN form?
    • Yes, typically 200, but this can be changed on a per account basis.
  • What is the cut off time for creating USPS SCAN forms?
    • Endicia: All labels and SCAN forms should be printed by 11:00PM CST.
    • Pitney Bowes: All labels and SCAN forms should be printed by 8:00PM local time
  • What if I have a package that wasn’t included on the SCAN form? Can it still be picked up?
    • Any package not on the SCAN form should be kept separate from the items that are on the SCAN form. You’ll do this so that it will get its acceptance SCAN by USPS.
  • Is it possible to create multiple SCAN forms a day?
    • Yes, if you have a USPS via Endicia account
    • It is required if you are shipping from multiple locations
  • If I deleted a USPS label, will it be on my SCAN form?
    • If you delete a USPS label prior to creating the SCAN form, the deleted label will NOT be included on the SCAN form. If you created the SCAN form and deleted the label after, then that label will still be included on the SCAN form. All you’ll need to do is follow these steps to delete the label in Ordoro, and we will automatically request the refund for you.
  • Why are my packages not included on the End of Day/Scan form?
    • The only packages that will be included on a USPS End of Day/SCAN form are the one’s that have a ship date which is the same as the form’s creation date. For example, if you create a label on 06/30 with a ship date of 07/01, it will be added to the SCAN form that is being created on 07/01.
  • I created shipments last night after 11:00PM CST, will they be on my SCAN form today?
    • If the label was created between 11:00PM CST and 2:00AM CST, it will not be included on a SCAN form unless you edit the “Ship Date” to be the next day.

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