To check the status of an existing USPS label refund, see this help article.

Let’s say you want to cancel a USPS shipping label that you created in Ordoro.  Since Endicia charges you for the label the moment you create that label, you will need to request a refund from Endicia.

If you generated the label less than 30 days ago, you can submit for a refund electronically. The steps are described below. If you generated the label more than 30 days ago (and less than 60 days ago), then you need to send a physical proof of the label to Endicia. You can read more about the Endicia refund policies here.

Before you do this, please print the label and keep it for your records. Endicia may come back later and ask you for a paper copy of that label. So it’s better to keep a paper copy, or save it as a pdf on your computer

For Ordoro Version 2:

1. Go to the Shipments tab in the green bar and search for the label you’d like to delete.

2. Expand the row for that shipment by selecting the ‘Expand Row’ button on the right side of your page. You may have to hover your mouse over that shipment row to see the ‘Expand Row’ button.

expandrow

3. Click the ‘Delete label’ link on the right side of your page. Ordoro will ask you to confirm that you’d like to delete this label.

deletelabel

 

4. Once you delete the label in Ordoro, a few things will happen. 1) We will automatically submit the refund request on your behalf to Endicia and the shipment will move back to the Unshipped section on the Shipments page so you can create another label. See the Endicia information below on when you’ll receive your refund.

From Endicia.com – When do I get my refund?

“Items that are eligible for the Electronic or Tracking Audit refunds are refunded and credited to your postage account 14 days after the date of mailing or the day after the refund request, whichever is later. Physical Proof refunds are refunded after we process your refund requests—usually within 1-2 weeks of receipt, but no earlier than 14 days after printing.”

5. In Ordoro, we’ll also add notes to the shipment verifying we have submitted the Endicia refund on your behalf. See the image below to see what those notes will look like.

deletenotes

6. If your label is more than 30 days old (and less than 60 days old), then you need to mail a physical proof of the label to Endicia along with refund request printed form. Please call Endicia support number at 1-800-576-3279 to help you out with this. Their support folks will be more than happy to help you. Also, here is the mailing address for the Endicia office so that you can send the physical proof of label to them.

Endicia 
385 Sherman Avenue 
Palo Alto, CA 94306-1864


For Ordoro Version 3:

1. Go to shipped filter in the Orders tab in the green bar and search for the label you’d like to delete.

2. Click the ‘Delete label’ link on the right side of your page. Ordoro will ask you to confirm that you’d like to delete this label.

 

1

3. Once you delete the label in Ordoro, a few things will happen. 1) We will automatically submit the refund request on your behalf to Endicia and the shipment will move back to the Unshipped section on the Shipments page so you can create another label. See the Endicia information below on when you’ll receive your refund.

From Endicia.com – When do I get my refund?

“Items that are eligible for the Electronic or Tracking Audit refunds are refunded and credited to your postage account 14 days after the date of mailing or the day after the refund request, whichever is later. Physical Proof refunds are refunded after we process your refund requests—usually within 1-2 weeks of receipt, but no earlier than 14 days after printing.”

4. In Ordoro, we’ll also add notes to the order TIMELINE verifying we have submitted the refund on your behalf.

7. If your label is more than 30 days old (and less than 60 days old), then you need to mail a physical proof of the label to Endicia along with refund request printed form. Please call Endicia support number at 1-800-576-3279 to help you out with this. Their support folks will be more than happy to help you. Also, here is the mailing address for the Endicia office so that you can send the physical proof of label to them.

Endicia 
385 Sherman Avenue 
Palo Alto, CA 94306-1864
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