DHL eCommerce and DHL Express are two separate companies owned by the same parent: Deutsche Post DHL Group. Ordoro supports integrations with both carriers. This article details the differences between the two and what services Ordoro supports.

If you already have a DHL account and need to connect it to Ordoro, refer to these help articles:


Topics

  1. DHL eCommerce
  2. DHL Express
  3. Which account is best for your business?

DHL eCommerce

DHL eCommerce handles domestic and international shipping services with standard parcel delivery, offering more flexibility and affordable pricing for merchants looking to ship lightweight parcels.

Domestic Services

DHL Smart Mail Parcel Ground
  • Transit Times:
    • 3-8 average postal days
  • Maximum Weight:
    • Less than 25 lbs
DHL Smart Mail Parcel Expedited
  • Transit Times:
    • 2-5 average postal days
  • Maximum Weight:
    • Less than 25 lbs
DHL Smart Mail Parcel Expedited Max
  • Transit Times:
    • 2-3 postal days
  • Maximum Weight:
    • Less than 25 lbs
Other Domestic Services

Your account will need special permissions to use the following shipping methods:

  • Bound Printed Matter: Ground and Expedited
  • Smart Mail Marketing Parcel: Ground and Expedited

International Services

DHL Parcel International Direct
  • Transit Times:
    • 3-10 business days
  • Maximum Weights:
    • Canada: 66 lbs
    • Rest of the world: 44 lbs
DHL Parcel International Standard
  • Transit Times:
    • Canada and Europe: 4-8 days
    • Rest of the world: 8-14 days
  • Maximum Weights:
    • Canada: 66 lbs
    • Rest of the world: 44 lbs
DHL Packet International
  • Transit Times:
    • 4-8 day business days
  • Maximum Weight:
    • 4.4lb
Other international Servies

DHL eCommerce accounts need to have special permissions to use the following shipping methods:

  • DHL Parcel International Direct: Priority and Standard (Canada-based accounts only)
  • DHL Packet Plus International
  • DHL Global Mail Packet- IPA

DHL Express

DHL Express offers international shipping; their global reach and local teams ensure fast delivery with end-to-end tracking and customs clearance.

International Services

Express Worldwide
  • Transit Times:
    • 4-8 day business days
  • Maximum Weight:
    • Less than 2,226 lbs
Other international shipping methods

The following DHL Express services are not available through Ordoro at this time:

  • Express 9:00
  • Express 10:30
  • Express 12:00

Domestic Services

DHL Express does offer an overnight (next possible business day) domestic shipping option. Ordoro does not support this option at this time.


Which account is best for your business?

If you have questions about which DHL account is best for your business, please contact DHL and speak to a representative.

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