You may wonder:

  • When am I charged for a shipping label?
  • Am I charged when I create the label, or when I ship the package?

Each shipping carrier has different methods of charging you for labels created in Ordoro. Here is how it works.

Canada Post

For contract customers, you’ll need to run an End of Day transmission. This will bill the default payment method on file with Canada Post.

If you need void a label, you’ll want to do so before creating the End of Day transmission. If you’ve already created the manifest, you’ll want to cancel it directly via Canada Post online.

DHL

DHL labels are charged once they enter the mail stream. Once the DHL rep scans the package in, the cost will be billed to your account.

FedEx

FedEx labels are charged once they enter the mail stream. Once the FedEx rep scans the package in, the cost will be billed to your account.

Note: If you’re creating test labels in Ordoro, you can use FedEx so you won’t incur any charges.

USPS

To create USPS labels, you must first have a pre-paid balance. See here on how to purchase postage in advance.

As you create the labels, the cost is deducted from your pre-paid balance. In other words, you are charged when you create the label.

If you choose not to use the label, be sure to delete the label so you’ll receive a refund. Please see this help article for more details about USPS label refunds.

UPS

UPS charges you once you create the label. In that regard, it is similar to how USPS works, except UPS does not require you to buy shipping credit in advance. If you are not using that label, then you should also delete the label in Ordoro.

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