How do I process a return in Ordoro?

Here is our suggested procedure for processing a return:

  1. Tag the order that is being returned using our custom tags
    • You can even create different custom tags for different return reasons
  2. Create a return label for the order
  3. Make an order and/or product line item (Additional Details) note with the reason for the return and/or refund
    • If you issue a refund, adjust the product cost
  4. Create a return label by following these steps
  5. When the package is returned, either remove the original tag or add a new tag to signify you’ve received the product
  6. If the item can be resold, update the Physical On Hand Inventory

Note: Ordoro does not offer pay on use return labels at this time, but your DHL, FedEx or UPS account may allow for this. Contact your shipper for more information.