If you’ve printed a Canada Post label through Ordoro but haven’t used it due to reasons like damage or printing errors, don’t worry! You can easily request a refund for the unused label electronically.

However, before you proceed with the refund request, it’s important to keep a copy of the label for your records, just in case Canada Post requires a paper copy later on. Here’s how you can request a refund and manage your labels efficiently.


  1. Keep a Copy of the Label
  2. Request the Refund from Canada Post

Keep a Copy of the Label

Before requesting a refund, it’s a good idea to print the label and save it as a PDF on your computer. Having a paper copy or digital version will ensure you have the necessary documentation if Canada Post asks for proof of the label.

See this help article on how to reprint and download a label.

Request the Refund from Canada Post

1. In Ordoro, find the order where you’d like to request the refund.

2. To start the refund process, click Delete in the Shipping Label Created section.

3. The Order Timeline will confirm Ordoro has requested a refund on your behalf. After auditing, Canada Post will process the appropriate funds.