To request a label shipment refund for a Canada Post label that was printed but not used (i.e. damaged or printed in error) Ordoro can submit a refund request electronically.

But before you get delete happy, please print the label and keep it for your records. Canada Post may come back later and ask you for a paper copy of that label. So it’s better to keep a paper copy, or save it as a pdf on your computer.

For Ordoro Version 3:

1. Go to the ORDERS tab in the green bar and SHIPPED sub-filter to search for the label you’d like to delete.

2. Under the SHIPPING LABEL CREATED section, click on Delete

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3. In Ordoro, we’ll also add notes to the order TIMELINE verifying we have submitted the refund on your behalf. See the image below to see what those notes will look like.

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For Ordoro Version 2:

1. Go to the SHIPMENTS tab in the green barand SHIPPED sub-filter to search for the label you’d like to delete.

2. Expand the row for that shipment by selecting the ‘Expand Row’ button on the right side of your page. You may have to hover your mouse over that shipment row to see the ‘Expand Row’ button.

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4. Click the ‘Delete label’ link on the right side of your page. Ordoro will ask you to confirm that you’d like to delete this label.

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5. In Ordoro, we’ll also add notes to the ORDER HISTORY verifying we have submitted the refund on your behalf. See the image below to see what those notes will look like.

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For bulk refund requests (cancel an entire shipping manifest), please click on this Canada Post support article link for instructions.

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