To request a label shipment refund for a Canada Post label that was printed but not used (i.e. damaged or printed in error) Ordoro can submit a refund request electronically.

But before you get delete happy, please print the label and keep it for your records. Canada Post may come back later and ask you for a paper copy of that label. So it’s better to keep a paper copy, or save it as a pdf on your computer.

1. Go to the ORDERS tab in the green bar and SHIPPED sub-filter to search for the label you’d like to delete.

2. Under the SHIPPING LABEL CREATED section, click on Delete


3. In Ordoro, we’ll also add notes to the order TIMELINE verifying we have submitted the refund on your behalf. See the image below to see what those notes will look like.


Leave a Reply

Your email address will not be published.