To request a label shipment refund for a Canada Post label that was printed but not used (i.e. damaged or printed in error) Ordoro can submit a refund request electronically.

But before you get delete happy, please print the label and keep it for your records. Canada Post may come back later and ask you for a paper copy of that label. So it’s better to keep a paper copy, or save it as a pdf on your computer.

1. Go to the ORDERS tab in the green bar and SHIPPED sub-filter to search for the label you’d like to delete.

2. Under the SHIPPING LABEL CREATED section, click on Delete

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3. In Ordoro, we’ll also add notes to the order TIMELINE verifying we have submitted the refund on your behalf. See the image below to see what those notes will look like.

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