**ALL CHANGES NEED TO BE MADE IN ORDORO FIRST**

How to update a single product’s Fulfillment Channel status:

  1. Disable the inventory sync to Amazon and wait until the sync button stops spinning to make sure there isn’t an already running inventory sync task.
  2. Click on the Products tab in the green bar.
  3. Search for the SKU in the search bar.
  4. Click on the Product ID (orange link).findproduct2
  5. Select the Sales Channel tab
    1. To mark the product as Fulfilled by Merchant (FBM), unselect the checkbox. NOTE:  The inventory sync will be delayed for 1 hour to give you time to change the fulfillment channel on Amazon’s end as well.
    2. To mark the product as Fulfilled by Amazon (FBA), select the checkbox. NOTE: Once this is set, inventory sync will be skipped for those items.amazon_fbm3amazon_fba
  6. Log into your Amazon Seller Central and update the fulfillment channel information during the 1 hour delayed sync window, especially if you change them from FBA to FBM in Ordoro.
  7. Re-enable the inventory sync to Amazon.

How to update multiple products’ Fulfillment Channel statuses via CSV:

  1. Disable the inventory sync to Amazon and wait until the sync button stops spinning to make sure there isn’t an already running inventory sync task.
  2. Click on your business name in the top right-hand corner.
  3. Select the Data Import feature.
  4. Select the “Update Product/Sales Channel Bridge” option from the drop-down menu.
  5. Download the example file.dataimportsteps
  6. Click on the Products tab in the green bar.
  7. Select the export option.
  8. Download the CSV file from the Activities menu.downloadexport
  9. Open the product export.
  10. Copy the SKUs needed to be updated.
  11. Open the “Update Product/Sales Channel Bridge” example file.
  12. Paste SKUs into Column A (SKU *Req).
  13. Copy and Paste the Amazon Sales Channel name from the Sales Channel settings, into Column B (Sales Channel Name *Req).
  14. Enter the following in Column C (Amazon Fulfillment Channel).
    1. To update to Fulfilled by Merchant (FBM) enter DEFAULT
    2. To update to Fulfilled by Amazon (FBA) enter AMAZON_NA (for North America), AMAZON_EU (for Europe ), or AMAZON_CA (for Canada)
    3. IMPORTANT: If you are not updating Amazon Fulfillment Latency (Column D) and/or Max Export (Column E), please delete the columns out of the file, do not just leave them blank!!!csvimport
  15. SAVE AS a .csv file to your Desktop.
  16. Click on your business name in the top right-hand corner.
  17. Select the Data Import feature.
  18. Select the “Update Product/Sales Channel Bridge” option from the drop-down menu.
  19. Drag the saved CSV file into the data import window.
  20. Follow the prompts to complete the data import.
  21. Once the data import has completed, log into your Amazon Seller Central and update the fulfillment channel information during the 1h delayed sync window.
  22. Re-enable the inventory sync to Amazon.

Please email support@ordoro.com if you have any questions.

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