What is Amazon Fulfillment Latency/Handling Time?

Amazon’s Fulfillment Latency (also known as Handling Time or Production Time) specifies the number of business days you have to ship out orders after you receive them in your Amazon account. The default value is 1-2 business days.

If you are selling through Amazon’s marketplace via a Seller Central account, it’s important to be aware of this setting since it has implications on the status of your account and how well your products display in Amazon’s search results.

Ordoro’s Fulfillment Latency feature allows you to set a custom Fulfillment Latency, other than the default 1-2 business days. When we write inventory quantities back to Amazon, Ordoro will set and/or overwrite the Fulfillment Latency value in Amazon with the one specified in Ordoro.

How to set the same Fulfillment Latency for all products on a Sales Channel level:

1. Click on your business name in the top right-hand corner
2. Select the Sales Channel option
3. Select the Edit option next to the Amazon sales channel
4. Enter the Fulfillment Latency
5. Select Save

This will update ALL associated Amazon products in your Ordoro account to the set Fulfillment Latency specified under your Sales Channel settings. For example, if you enter 6, then all of your orders must be shipped out within six days after being placed.

Note: Please be aware that if this is set on a global Sales Chanel basis, you will not see the handling time in the detailed products page under the Sales Channel Info tab. Also, this setting only works for Ordoro Pro accounts. For Starter and Basic Ordoro accounts you’ll need to update this setting in your Seller Central. 

 

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How to update Fulfillment Latency for a single product:

1. Click on the Products tab in the green bar
2. Search for the SKU in the search bar
3. Click on the Product ID (orange link)

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4. Select the Sales Channel tab
5. Select the Edit option next to the Fulfillment Latency field
6. Enter the custom Fulfillment Latency
7. Select the Save option

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NOTE: The product level Fulfillment Latency is prioritized. For example, if the Fulfillment Latency is different on the product level vs. the sales channel level, then Ordoro will use the product level setting. 

How to update (different) Fulfillment Latency times in bulk:

1. Click on your business name in the top right-hand corner
2. Select the Data Import feature
3. Select the “Update Product/Sales Channel Bridge” option from the drop-down menu
4. Download the example file

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5. Click on the Products tab in the green bar
6. Select the export option
7. Download the CSV file from the Activity menu

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8. Open the product export
9. Copy the SKUs needed to be updated
10. Open the “Update Product/Sales Channel Bridge” example file
11. Paste SKUs into Column A (SKU *Req)
12. Copy and Paste the Amazon Sales Channel name from the Sales Channel settings, into Column B (Sales Channel Name *Req)
13. Enter the custom latency quantity in Column D (Amazon Fulfillment Latency)

IMPORTANT: If you are not updating Amazon Fulfillment Channel (Column C) and/or Max Export (Column E), please delete the columns out of the file, do not just leave them blank!!!

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14. SAVE AS a .csv file to your Desktop
15. Click on your business name in the top right-hand corner
16. Select the Data Import feature
17. Select the “Update Product/Sales Channel Bridge” option from the drop-down menu
18. Drag the saved CSV file into the data import window
19. Follow the prompts to complete the data import

Helpful tips

1. If you set the fulfillment latency on Amazon first, but not in Ordoro, then it will get set back to the default 1-2 days during the next inventory sync for the skus currently located in your Need Sync filter.
2. If you set the latency time in Ordoro first, then Amazon will get updated with the latency set in Ordoro.
3. If you set the latency in Ordoro on a product level, the products get moved to the Need Sync filter and a delay of one hour is set for these items’ inventory sync
4. If you set the latency in Ordoro on a cart level, the products get moved to the Need Sync filter and get synced back during the next inventory sync without the 1h delay

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