What is Amazon Fulfillment Latency/Handling Time?

Amazon’s Fulfillment Latency (also known as Handling Time or Production Time) specifies the number of business days you have to ship out Amazon orders. The default value is 1-2 business days.

If you are selling through Amazon Seller Central, Fulfillment Latency has implications on your Amazon account status and how well your products display in Amazon’s search results.

Ordoro’s Fulfillment Latency feature allows you to set a custom Fulfillment Latency, other than the default 1-2 business days. When we write inventory quantities back to Amazon, Ordoro will set and/or overwrite the Fulfillment Latency value in Amazon with the one specified in Ordoro.

Set the same Fulfillment Latency for all products:

1. Click on your company name in the top right-hand corner.
2. Go to Account Settings -> Sales Channels
3. Select the Edit option next to your Amazon cart.
4. Enter the Fulfillment Latency.
5. Select Save.

This will update ALL associated Amazon products in your Ordoro account to the set Fulfillment Latency specified in Sales Channel settings.

For example, if you enter 6, then all of your orders must be shipped out within six days after being placed.

Note: If this is set on a global Sales Channel basis, you will not see the handling time on the Product Detail’s page under the Sales Channel Info tab.

Also, this setting is available for Ordoro Pro accounts. For Express or Starter accounts, you’ll update latency directly in Amazon Seller Central.

Update Fulfillment Latency for a single product:

1. Select the Products tab.
2. Search for the product/SKU in the search bar.
3. Click on the Product name.

4. Select the Sales channel info tab.
5. Select the Edit option next to the Fulfillment Latency field.
6. Enter the custom Fulfillment Latency.
7. Click the Save option.

Note: The product level Fulfillment Latency has priority. For example, if the Fulfillment Latency is different on the product level vs. the sales channel level, then Ordoro will use the product level setting.

Update different Fulfillment Latency times in bulk:

1. Click on your company name in the top right-hand corner.
2. Select Data Import.
3. Select Update Product/Sales Channel Bridge from the drop-down menu.
4. Download the example file.

5. Select on Products tab in the green bar.
6. Click Other Actions -> Export CSV -> Warehouse-specific.
7. Download the CSV file from the Activity menu.

8. Open the CSV file.
9. Copy the SKUs to be updated.
10. Open the Update Product/Sales Channel Bridge example file.
11. Paste SKUs into Column A (SKU *Req).
12. Copy and Paste the Amazon Sales Channel name from the Sales Channel settings, into Column B (Sales Channel Name *Req).
13. Enter the custom latency quantity in Column D (Amazon Fulfillment Latency).

IMPORTANT: Delete any columns you’re not updating. For example, Amazon Fulfillment Channel (Column C) and/or Max Export (Column E). If you leave them in, they will overwrite the current Ordoro information.

14. SAVE AS a .csv file to your Desktop.
15. On the Data Import -> Update Product/Sales Channel Bridge page, choose to import the CSV file.
16. Follow the prompts to complete the import.

Helpful tips

1. We recommend setting the Fulfillment Latency in Ordoro first.

  • If the latency time is set in Ordoro first, then Amazon will get updated with the Ordoro values.
  • If the latency is set in Amazon first, but not in Ordoro, then on the next inventory sync, Ordoro will reset latency to the default 1-2 days.

2. If you set the latency in Ordoro on a product level, the products move to the Need Sync filter, and a delay of one-hour is set for these items’ inventory sync.
3. If you set the latency in Ordoro on a cart level, the products move to the Need Sync filter and get synced back during the next inventory sync without the one-hour delay.

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