The Ship From Alias specifies the return address name before you create the label. The warehouse will determine the address, and the Ship From Alias is where you can change the name.

If you choose not to utilize Ship From Alias, the return address name will default to the warehouse name.

How Ship From Alias can be helpful:

  1. If you manage multiple brands but ship from the same location.
    1. You have three sites: Candy.com, HalloweenCandy.com, and ChristmasCandy.com.
    2. You’re shipping from the same location but you’d like it to list each site’s name in the return address.
    3. In this case, you’d set up ONE warehouse and THREE profiles.

Note: Once a label is created, there is not a way to change the return address on the label. Instead of using the Ship From Alias, you’ll delete the label, reassign it to the correct warehouse/profile and create again.

How Ship From Alias works

  1. If Ship From Alias is blank, Ordoro will use the Warehouse name as the return address name.
  2. If Ship From Alias has text, then this will be the return address name.

Items to note

  • Once a label is created, the Profile can be changed. However, it will only change the logo.
  • The return name is set upon label creation and cannot be changed later.

How to set up Ship From Alias

1. Go to Company Name -> Account Settings. See the Profiles section in the left-hand bar. Select the Ship From Alias section.

2. In the Ship From Alias Name, enter what return address name you’d like to use.

Workflow example

1. This account has a Warehouse named “Austin warehouse.”

2. We’ve also set up a Ship From Alias titled “HalloweenCandy.com.”

3. When creating a shipping label, there’s an option to select the Profile. You can either choose to use the default Profile or manually select your preferred Profile. This will apply the corresponding Ship From Alias Name.

4. If the HalloweenCandy.com Profile is selected, it will show up as the return address name on the label. Also, note the address used is from the Warehouse.

Automating Profiles

  • Profile is an available option when creating a preset.
  • A Profile can also be set on the Sales Channel level.
  • If a Profile is set in different places (like rule, sales channel, etc.), then it will be applied with priority given to those higher in the list.
    1. Manually chosen Profile when creating a label
    2. Profile assigned by rule
    3. Sales channel: Default Profile
    4. Company: Default Profile
  • Example: If you have a Profile assigned via a rule AND a Profile assigned on your sales channel, then the Profile via rule will be the one applied.

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