Yes and No. Ordoro uses an assortment of servers . You may be getting notifications of ‘unknown computer’ trying to access your sales channel. Please contact Ordoro Support so that we can confirm this is our App. It is possible to whitelist our commonly used IP addresses.

If you don’t know what any of that means, here are some details. If you are using a hosted cart like Magento, Shopsite or WooCommerce, your server administrator may be managing a whitelist of IP addresses. This approach is typically used to filter out the good vs bad people trying to access your server. If you are using a whitelist, then you should add Ordoro’s IP address to your whitelist so that Ordoro can constantly talk to your server to pull new orders, update tracking numbers and inventory etc.

 

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