For certain carriers, Ordoro allows you to add your VAT, IOSS, or other TIN (Tax Identification Number) numbers to your international shipments.

The carriers currently supported are:

  • USPS Pitney Bowes
  • DHL Express

Note: the tax information will not print out on the label/customs data – it is sent electronically by USPS Pitney Bowes and DHL Express.


  1. What is a VAT/IOSS tax number and why do I need it?
  2. How do I add my tax information for an international shipment?
  3. Can I create a preset to remember the tax information?

What is a VAT/IOSS tax number and why do I need it?

VAT (Value Added Tax)

When shipping to the UK, all incoming goods are subject to a VAT tax. Depending on whether you sell to customers in the UK on a marketplace (Amazon, Etsy, eBay, etc.), or directly on your own website, will determine how to go about handling VAT.

IOSS (Import One Stop Shop)

IOSS is an online system used to track/collect taxes for companies shipping to Europe. If registered, you will receive an IOSS number so that you can easily pay your VAT tax online.

Depending on where you’re shipping, different types of tax may be collected.

To find out more specific information about VAT, IOSS, or other TIN protocols, reach out to the marketplaces you’re selling on and/or the shipping carriers you use to ship the goods.

How do I add my tax information for an international shipment?

  1. From the Orders tab, select the international order.
  2. Select Additional Details then click the box to Attach Customs Info.
  3. You will see Tax Info – click on Edit.
  1. A modal will pop up to Edit Tax Info.
  2. Select Sender or Receiver from the Tax Payor dropdown (Note that this option is only avaialble for DHL Express.)
  3. Key in your Tax ID.
  4. Select the Tax ID Type from the dropdown (Note that the options will change depending on the carrier.)
  5. Key in the Tax Issuer Country abbreviation.
  6. Click on Save.

Can I create a preset to recall the tax information on future shipments?

Yes! As with anything in the Label Panel, the Tax Info can be saved in a preset and used on future shipments so you don’t have to key it in for each international shipment.

Refer to this help article for more information on how to create and manage shipping presets.

Leave a Reply

Your email address will not be published.