Vendor Portals are one of Ordoro’s marquee features allowing Merchants to send dropship orders to a unique Ordoro account where the Supplier can ship their orders. What information is passed along with other adjustable features gives you all the flexibility you need! The purpose of this help article is to provide a comprehensive list of the various fields and features that can be enabled for your specific Vendor Portal workflow.

Note that these settings can only be adjusted by our support team. Email us at support@ordoro.com to request adjustments to these settings.


Topics

  1. Default order fields
  2. Optional order fields
  3. Default features
  4. Option features

Default order fields

The following fields are sent by default. See this help article for an example of how the orders look between the Merchant account and the Supplier Vendor Portal account.

  1. Ship To name
  2. Ship To company
  3. Ship To address
  4. Requested shipping method
  5. Products on the order
    1. Kits components are not sent to the Supplier.
    2. See this help article for more details.
  6. Additional details per line item

Optional order fields

The following fields can be enabled to send on orders to the Supplier’s Vendor Portal account.

  1. Ship To email
  2. Bill To addresss
  3. Bill To email
  4. Bill To phone
  5. Customer notes
  6. Internal Notes
  7. Line total
  8. Line Discount
  9. Order Discount
  10. Tags
  11. Supplier SKU (see this help article for more info)
  12. Supplier Unit Cost (instead of Item Price – see this help article for more info)

Default features

The list below contains the features set as a default. (Some of these features can be turned off should your workflow require it. Email support@ordoro.com for more info.)

  1. Autosync Tasks
    • Import Orders
      • Default interval: hourly (the interval can be adjusted – see Optional Features below).
    • Read more about tasks here.
  2. User Permissions
    • The initial user setup with the Vendor Portal account will be an admin and will be able to access the following:
      • Orders
      • Products
      • Purchase Orders
      • Analytics
      • General Settings
      • Admin Settings
    • Read more about Vendor Portal user permissions here.
  3. Update Tracking
    • This is the mechanism that writes tracking back to the Merchant account. From there, the tracking will writeback to the cart from which the order originated.
  4. Use product name from the cart where the order originated
    • Products get created in the Supplier account as they import on new orders.
    • The product name will default to how the item was sold on the originating sales channel.
  5. Split orders
    • If an unshipped order is split in the Supplier account, it will also get split in the Merchant account.
    • Read more about this feature here.

Optional features

The list below contains the optional features that can be adjusted per request. Email support@ordoro.com to find out more.

  1. Austosync Tasks
    • Import Products
    • Write Inventory Back
      • Additional intervals: daily, six-hours, 10-minutes.
      • Read more about tasks here.
  2. Cancel orders
    • When enabled, if an order is unshipped in the Merchant account and gets canceled, it will also cancel in the Supplier account.
    • Read more about this feature here.
  3. Use product name saved in Supplier account
    • Unlike point 4 above in the Default features section, we can adjust the Supplier account to populate orders with the product name as it is saved in Supplier account.
    • This is helpful when the Supplier recognizes a product by a different name, rather than how it was sold on the Merchant’s website.
  4. Notify Bill To / Ship To
    • When enabled, the supplier can use this feature while creating shipping labels to send a white-labeled email notification to the Bill To and/or Ship To email address on the order.
    • Read more about this feature here.

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