At this time, sending kits on orders to Vendor Portals is not supported.

Here’s how it works.

  1. An order with a kit product is imported to the Merchant account.
  2. When the order is synced to the Supplier account, Ordoro will send the kit product only.
  3. Ordoro will not send the individual components.

Example in Ordoro

1. An order is placed for a Chocolate Gift Box.

2. The Gift Box is a kit comprised of three components.

  1. Dark chocolate bar
  2. Milk chocolate bar
  3. White chocolate bar

3. When Ordoro sends the order to the Supplier account, only the Chocolate Gift Box will be on the order. It will not include the three separate component products.

However, the Supplier can create the kit components and the kit on their side. This can help with fulfillment as needed.

If you have any further questions, don’t hesitate to get in touch with our Support team: