When the customer places an order on your Magento store, the order goes through multiple state transitions. Here is a detailed document about the order statuses inside Magento. As you can see in that document, Magento has order states, each of which can have multiple statuses associated with. By default, Ordoro downloads the orders in the following states from Magento

  • Processing

If your business workflow requires a different order download criteria, just reach out to the Ordoro support team. And we can update the order download criteria in your account

 

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