Order Management

The Order Detail page is a great way to view more information and take actions on a single order level.  To access the Order Detail page, click on an Order ID Here are all the different elements of the Order Detail page: The top section allows you to take specific actions on the order. Please […]

Yes! Please see the steps below on how to add Timeline notes for an order. Note: Not to be confused with adding or editing Customer Notes or Internal Notes. The Order Timeline records actions taken on an order and is located at the bottom of the Order Detail page. 1. Go to the Orders tab […]

You can create custom tags and categorize orders however you like.  Custom tags may be titled anything. Examples include backorder, needs refund, expedited, etc.  Multiple tags may be added to the same order and can be applied automatically via Ordoro’s Automation Rules. Filtering Orders 1. Click the Orders tab in the green bar. 2. Click […]

1. From the Order List page, hover your cursor over the Ship-To name, then click once underlined. 2. Or on the Order Detail page, click the Edit button. 3. Modify the address in the modal, then click Save.

Ordoro offers the convenient feature of emailing invoices to your customers for their orders. This option is especially useful when clients have outstanding payments or are on 30-day payment terms. To generate and send an invoice via email, please follow the steps outlined below. Topics How to email an invoice 1. Go to the Orders […]

If you an in-store /  local pickup / hand delivery option you can change the order status in Ordoro to shipped.  See the steps below. 1.  From the Orders tab, select the order ids that you want to mark as shipped. 2. Click on Actions 3. Click on Mark as Shipped Note: If you mark an […]

Ordoro saves your orders as you have a non-canceled account. Once your account is canceled, all account data will be deleted within 30 days.

Sometimes, you may need to move an order back to the “Awaiting Fulfillment” status. This can happen if you’ve dropshipped an order, but your supplier can’t ship it, or if you accidentally canceled an order and need to reverse that action. Here’s how to move an order back to Awaiting Fulfillment:

Tags are a powerful way to group orders, products, returns, etc. Once a tag is added, you can easily filter and view the items at-a-glance! Topics Order tags 1. Go to the Orders tab.2. Click the Filters module. Product, Returns, or Manufacturing tags Filtering Logic Filtering logic for tags includes Any, All, Only and Exclude. […]

After you have created labels for your orders, Ordoro will attempt to write back tracking to your sales channel. For various reasons, your tracking may fail to write back to your sales channel. You can find which orders have failed to write back in the Ordoro application. 1. Click on the Filters button on the Orders tab. […]

When you import orders into Ordoro, sometimes older orders you don’t want to ship come in too. To move these orders out of the Awaiting Fulfillment status, you have two options. What happens when an order is archived? How to archive orders If you’d like to archive Awaiting Fulfillment orders in Ordoro, please contact support@ordoro.com […]

To sort your orders alphabetically by the SKU, select the Single Item Order SKU from the Sort field in the Orders tab. How single item orders are sorted Orders with a single product will be listed first, and will be sorted alphabetically by SKU. See the example below. Notice both orders have only one item. […]

Our Orders List page has Omnibar functionality which includes advanced search and filter functionality! This help article outlines tips on how to utilize the Omnibar. Topics How to filter by Order Status How to search for an order How to use Advanced Filtering How to filter by Order Status Select the Status from the dropdown […]

It’s easy to add or edit customer notes for your customers’ orders in Ordoro. Things like gift messages, special instructions, and gift wrapping preferences are available with the Customer Notes field from within Ordoro. You will be able to edit your customers’ notes in two easy ways, by using our Orders List page and our […]

What if you didn’t mean to cancel an order and you would like to ship it? You can easily restore a cancelled order in Ordoro. To learn how to cancel an order in Ordoro, please see this support article. Note: Once you restore the order, it will move back to the original status it was […]

When it comes to managing orders efficiently, it is crucial to easily identify if multiple orders are shipping to the same address. Recognizing this streamlines the order fulfillment process and ensures a seamless customer experience. Sellers can also consolidate the shipments. Consolidation allows for a more cost-effective and eco-friendly approach to order fulfillment. Additionally, it […]

You bet you can! Ordoro provides a convenient barcode shortcut sheet designed specifically for your barcode scanner. By scanning the codes on this sheet, you can effortlessly trigger various actions during the order fulfillment process within the barcode scanning workflow. Topics Shortcut actions available via barcode scanning Order Verification Actions Modal Windows Shipping Labels Additional […]

On the Orders tab in Ordoro, you can filter your orders to show only the addresses that can be shipped domestically within the US, or only show addresses shipped internationally to non-US addresses. 1. Click the Filters button on the Orders tab. 2. The Ship-To Country filters are below the Misc section. All: This is the default selection, which […]

Ordoro helps manage your orders when tracking numbers fail to write back to your sales channel. Here is the workflow Ordoro uses to manage your tracking number writeback when it is unsuccessful: This feature currently works for the following sales channels: This feature currently does not apply to the following sales channels: Please check back […]

Are you looking to optimize your warehouse pick workflow with the power of barcode scanning? Our comprehensive guide will walk you through the ins and outs of utilizing barcode scanning to streamline and enhance your warehouse operations. Discover how this technology can revolutionize your inventory management, boost efficiency, and minimize errors. Notes: Topics How to […]

On the Order List page in Ordoro, you can filter your orders based on the validation status assigned to each order’s address. (For details on how Address Validation is applied in Ordoro, click here.) 1. Click the Filters button on the Orders tab. 2. The Ship-To Address Validation Filters are below the Misc section All: This is the default […]

When evaluating orders for fraud, it’s helpful to identify if the order has different addresses for shipping and billing. This can indicate that the order used a stolen credit card or that your customer purchased a gift for someone else. Topics What determines if the addresses match? How do I use the filter? What determines […]

If you’ve ever had customers reach out to modify their orders after placing them, this feature is for you! In Ordoro, you can now efficiently handle order line revisions that occur after the order has been imported. Our system is designed to automatically recognize any changes made to an order in the sales channel. It […]

Whether you need to filter orders by Status, Warehouse, and/or Order Date Range, etc., Ordoro provides many options. For example, apply a tag to the orders if you have backorders. Then, filter them out / exclude them so you can ship orders ready to go out. Or if you’ve set up a rule that tags […]

When a customer places an order on a marketplace, they expect it to be shipped by a specific date. In Ordoro, we call this the Ship-by date. Topics Which carts import a Ship By date? Ordoro saves a Ship By date for orders imported from these channels. Where does the Ship By date appear in Ordoro? […]

It’s not uncommon to sell products on your site that are not fulfillable by you warehouse team. For Example, Insurance Products (Route Insurance, Guide Insurance), Digital Products, or Products Dropshipped Outside of Ordoro (Printful, Shopify Collective). You can avoid confusion while fulfilling orders with these items by removing them automatically from your orders in Ordoro […]

Ordoro offers a feature that automatically marks your Shopify orders as shipped in Ordoro when they are fulfilled in Shopify. This guide walks you through enabling this feature and understanding how it works, ensuring a smooth sync process between Shopify and Ordoro. Topics How it works after setup With the feature enabled, here’s what to […]

When Ordoro is unable send tracking to your Sales Channel, Ordoro will tag your orders with the Failed Shipment Notification tag. You can use this tag, and the order reports functionality to generate a report to help you see which orders are receiving these tags: 1. Click on the Filters button on the Orders tab. 2. Under […]