Ordoro integrates with many sales channels. Each sales channel may have quirks/unique aspects to be aware of. All carts are listed below with links to help articles to explain these differences.

3dcart

  • Ordoro only imports certain statuses from 3dcart. Click Here for more details.
  • If an order is split in Ordoro, each tracking number will write back to 3dcart.

Amazon

  • A few definitions:
    • Fulfilled by Amazon = FBA
    • Fulfilled by Merchant = FBM
    • Multi-Channel Fulfillment = MCF
    • Seller Fulfilled Prime shipping = SFP
  • Ordoro only imports certain statuses from Amazon. Click Here for more details.
  • Amazon-specific shipping carriers:
    • Amazon Seller Fulfilled Prime (SFP) shipping is supported in Ordoro. Click Here for more details.
    • Amazon Buy Shipping API is available in Ordoro. Click Here for more information.
  • Shipping details:
    • Ordoro will import the expected Deliver By date from Amazon. Click Here for more details.
    • Amazon tracking numbers will write back every two hours. Click Here for information.
    • For various reasons, your tracking may fail to write back to Amazon. Ordoro will tag these failures so you can monitor them. Click here for more details.
  • Routing non-Amazon orders for fulfillment via FBA:
    • If you route orders from non-Amazon channels to Amazon (MCF). For example, from Shopify to Amazon. 
    • Click Here for instructions on how to set up your products in Ordoro.
    • Click Here for details on how to route MCF orders to FBA via Ordoro.
  • Importing FBA orders placed on Amazon:
    • Ordoro can import your FBA orders for analytics purposes. Click Here for more details.
  • Changing products from FBA to FBM, or vice versa:
    • If you need to update a product’s Amazon fulfillment status, you’ll want to do that in Ordoro first. Click Here for more details.
    • If you’re changing a product from FBM to FBA, then follow these steps to avoid a second product listing (i.e. a ghost listing) in Amazon. Click Here for more details.
  • Amazon product latency times:
    • Ordoro can update and keep track of your Amazon latency times. Click Here on how to manage this in Ordoro.

BigCommerce

  • If you have product images in your BigCommerce cart, you can import those into Ordoro. Click Here for more details on how to do that.
  • If your BigCommerce customers have orders with multiple shipping addresses, you will be able to import these orders into Ordoro. Click Here for more details on how this works.
  • If you use custom titles for your BigCommerce order statuses, you can still use Ordoro without issue. Click Here for more details.
  • If you include gift wrapping or gift messages for your customers, those details will import into Ordoro. Click Here for more details.
  • Ordoro only imports certain statuses from BigCommerce. Click Here for more details.
  • Split Orders in Ordoro will write back to BigCommerce for all split orders.

ChannelAdvisor

  • Orders imported into Ordoro from ChannelAdvisor will be tagged with the original cart the order was created in (ex: Amazon, eBay, BigCommerce)
  • For various reasons, your tracking may fail to write back to your sales channel. You can look for this in Ordoro for this cart. Click here for more details.

eBay

  • Before you set up your eBay account, you must determine whether you would like for Ordoro to end your eBay listings automatically.
    • Click Here for more information on how to set up your eBay account to end all listings.
    • Click Here for more information on how to set up your eBay account to sometimes end listings.
    • Click Here for more information on how to set up your eBay account to not end any listings.
  • Some eBay users find it helpful to write back a lower quantity of products to eBay than the Ordoro inventory number. Click Here for more on how to do this for your eBay cart.
  • Ordoro only imports certain statuses from eBay. Click Here for more details.
  • Split Orders in Ordoro will write back to eBay for all split orders.

Ecwid

  • Ordoro only imports certain statuses from Ecwid. Click Here for more details.
  • Split Orders in Ordoro will write back to Ecwid for all split orders.

Etsy

  • Ordoro only imports certain statuses from Etsy. Click Here for more details.
  • Depending on how you have your Etsy listings set up, Ordoro can activate or deactivate your products. Click Here for more details.
  • Etsy also has some unique behavior regarding variations. If all variants are sold out but one, then Ordoro is unable to write back a zero quantity for the last variant. Click Here for more details.
  • Etsy does not allow for tracking writeback when orders are split in Ordoro.
  • For various reasons, your tracking may fail to write back to your sales channel. You can look for this in Ordoro for this cart. Click here for more details.

Magento

  • Ordoro only imports certain states from Magento. Click Here for more details.
  • Split Orders in Ordoro will write back to Magento for all split orders.
  • For various reasons, your tracking may fail to write back to your sales channel. You can look for this in Ordoro for this cart. Click here for more details.

Shopify

  • If you use Shopify’s Location feature, you need to connect the Shopify locations with the corresponding Ordoro warehouses. Click Here for more details on how to do that.
  • If you utilize the Shopify Point of Sale feature, you can update inventory for those Shopify POS orders in Ordoro. Click Here for more details on how to do that.
  • If you have product images in your Shopify cart, you can import those images into Ordoro. Click Here for more details on how to do that.
  • Ordoro only imports certain statuses from Shopify. Click Here for more details.
  • Split Orders in Ordoro will write back to Shopify for all split orders.
  • For various reasons, your tracking may fail to write back to your sales channel. You can look for this in Ordoro for this cart. Click here for more details.

Square

  • You can map your Square locations to Ordoro warehouses. Click here for more details on how to do this.
  • Square POS orders will be tagged with a POS tag, and the order ID will be the Receipt number for your order in Square.
  • Ordoro import orders based on status in Square. Orders in the Open status will import into Ordoro upon connection, but Ordoro can also import your Completed status orders.

Squarespace

  • Ordoro only imports certain statuses from Squarespace. Click Here for more details.
  • Ordoro does not import product details (dimensions, weight, price) from Squarespace.

Stripe

  • Stripe API does not support inventory writeback at this time. Therefore, Ordoro is unable to sync inventory quantities to Stripe currently. Click Here for more details.
  • Stripe does not allow for tracking writeback

Walmart

  • Ordoro only imports certain statuses from Walmart. Click Here for more details.
  • Are you signed up with the Walmart Drop Ship Vendor (DSV) program? Click Here for more information on how to set up your Ordoro account to import the DSV orders.
  • Ordoro will automatically mark an order as acknowledged when it imports into our system. Click Here for more details.
  • If an item is purchased with a quantity > 1, then the product will show up multiple times on the order. Click Here for more details.
  • Walmart does not allow for tracking writeback when orders are split in Ordoro.
  • For various reasons, your tracking may fail to write back to your sales channel. You can look for this in Ordoro for this cart. Click here for more details.

WooCommerce

  • Ordoro will post tracking numbers as a note on the order. Click Here for information.
  • Ordoro only imports certain statuses from WooCommerce. Click Here for more details.
  • Split orders in Ordoro will writeback tracking to WooCommerce as a separate note in WooCommerce.
  • For various reasons, your tracking may fail to write back to your sales channel. You can look for this in Ordoro for this cart. Click here for more details.

Volusion

  • Please see the following link for more information.
  • Split Orders in Ordoro will write back to Volusion for all split orders.

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