There are quirks within each sales channel that you should be aware of as you begin using Ordoro. If you are setting up one of these Sales Channels, please read the support articles listed below to better understand what Ordoro can do for your business.

3dcart

  • Ordoro only imports certain statuses from 3dcart. Click Here for more details.

Amazon

  • If you are using Seller Fulfilled Prime (SFP) to ship your orders on Ordoro, you will need to familiarize yourself with the SFP process in Ordoro. Click Here for more details.
  • If you are using Fulfilled by Amazon (FBA) you will need to set up your products to correctly route orders within Ordoro. Click Here for more details on how to do that.
  • If you are routing non-Amazon orders to Amazon so the orders can be shipped out by Fulfilled by Amazon (FBA), you can familiarize yourself with the process of routing your FBA orders in Ordoro. Click Here for more details.
  • If you are using Fulfilled by Amazon (FBA) for your Amazon orderes, you can import your FBA orders into Ordoro for tracking purposes. Click Here for more details on how to do that.
  • If you are updating a product’s Amazon fulfillment status, you will need to update those products in Ordoro first. Click Here for more details.
  • If you are changing a product from Fulfilled by Merchant (FBM) to Fulfilled by Amazon (FBA) in Amazon, you will need to follow these steps to avoid a second product listing (i.e. a ghost listing) in Amazon. Click Here for more details.
  • Although Ordoro automatically updates Amazon with tracking from shipments,  occasionally you will need to manually enter tracking information in Amazon. Click Here for more details.
  • Ordoro can update and keep track of your Amazon latency times. Click Here for more information on how to make changes to latency time in Ordoro.
  • Ordoro only imports certain statuses from Amazon. Click Here for more details.

BigCommerce

  • If you have product images in your BigCommerce cart, you can import those into Ordoro. Click Here for more details on how to do that.
  • If your BigCommerce customers have orders with multiple shipping addresses, you will be able to import these orders into Ordoro. Click Here for more details on how this works.
  • If you use custom titles for your BigCommerce order statuses, you can still use Ordoro without issue. Click Here for more details.
  • If you include gift wrapping or gift messages for your customers, those details will import into Ordoro. Click Here for more details.
  • Ordoro only imports certain statuses from BigCommerce. Click Here for more details.

eBay

  • Before you set up your eBay account, you must determine whether you would like for Ordoro to end your eBay listings automatically.
    • Click Here for more information on how to set up your eBay account to end all listings.
    • Click Here for more information on how to set up your eBay account to sometimes end listings.
    • Click Here for more information on how to set up your eBay account to not end any listings.
  • Some eBay users find it helpful to write back a lower quantity of products to eBay than the Ordoro inventory number. Click Here for more on how to do this for your eBay cart.
  • Ordoro only imports certain statuses from eBay. Click Here for more details.

Ecwid

  • Ordoro only imports certain statuses from Ecwid. Click Here for more details.

Etsy

  • Ordoro only imports certain statuses from Etsy. Click Here for more details.
  • Depending on how you have your Etsy listings set up, Ordoro can activate or deactivate your products. Click Here for more details.
  • Etsy also has some unique behavior regarding variations. If all variants are sold out but one, then Ordoro is unable to write back a zero quantity for the last variant. Click Here for more details.

Magento

  • Ordoro only imports certain states from Magento. Click Here for more details.

Shopify

  • If you use Shopify’s Location feature, you need to connect the Shopify locations with the corresponding Ordoro warehouses. Click Here for more details on how to do that.
  • If you utilize the Shopify Point of Sale feature, you can update inventory for those Shopify POS orders in Ordoro. Click Here for more details on how to do that.
  • If you have product images in your Shopify cart, you can import those images into Ordoro. Click Here for more details on how to do that.
  • Ordoro only imports certain statuses from Shopify. Click Here for more details.

Squarespace

  • Ordoro only imports certain statuses from Squarespace. Click Here for more details.
  • Squarespace API does not support inventory writeback at this time. Therefore, Ordoro is unable to sync inventory quantities to Squarespace currently.

Stripe

  • Stripe API does not support inventory writeback at this time. Therefore, Ordoro is unable to sync inventory quantities to Stripe currently. Click Here for more details.

Walmart

  • Ordoro only imports certain statuses from Walmart. Click Here for more details.
  • Are you signed up with the Walmart Drop Ship Vendor (DSV) program? Click Here for more information on how to set up your Ordoro account to import the DSV orders.
  • Ordoro will automatically mark an order as acknowledged when it imports into our system. Click Here for more details.
  • If an item is purchased with a quantity > 1, then the product will show up multiple times on the order. Click Here for more details.

WooCommerce

  • WooCommerce currently doesn’t automatically post tracking numbers back to WooCommerce, but Ordoro has a workaround for this. Click Here for more information.
  • Ordoro only imports certain statuses from WooCommerce. Click Here for more details.

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