Ordoro offers an integrated address validation feature that ensures the accuracy of shipping addresses on orders. This system operates seamlessly in the background during the order import process from your shopping cart or marketplace, requiring no additional actions from you. Topics How address validation works in Ordoro Validation categories Ordoro classifies address issues into two […]
Shipment Management
Please see the collection of articles under Shipment management to assist you in any questions you may have over any shipping related issues. If you have any questions, please contact us. We are always glad to help!
How do I delete a shipment?
You will not be able to delete orders in Ordoro but you can cancel an order instead.
How do I print Packing and Pick Lists?
Packing and Pick Lists are vital warehouse tools when shipping. Ordoro makes it easy to create one or 100 at a time. Topics What is a Packing List? A Packing List is a document to verify the item(s) on an individual order that needs to ship. This is also used as a receipt for which […]
How do I track product serial numbers on orders?
Serial numbers help track warranties, service requests, returns, and more. In Ordoro, you can easily track products’ serial numbers when shipping orders. This guide will show you how to add, view, and search for serial numbers within your orders. Topics How to add serial numbers to orders 1. Find the order you want to update […]
Why is my Shipment ID different from my Order ID?
Ordoro will add a suffix to your Order ID in Ordoro only. We use this suffix to identify which shipment number this particular package is, in relation to your Order ID. For example: You will ship Order ID is 1-123456 in 2 boxes. You will create your first shipment, 1-123456-1 for the first box, and then your second shipment, 1-123456-2 for […]
How Standard shippability works in Ordoro
What is shippability? When you receive orders, you must determine if you can ship all items on the order. In some cases you may have enough stock to ship the entire order. Otherwise, the order may be partially shippable or unshippable due to lack of inventory. Ordoro’s Standard shippability feature will check to see if […]
How do I delete a tag from Ordoro?
Follow the steps below to delete a tag from Ordoro. 1. Click on the Filters button. 2. Scroll down to the Tags section. 3. Hover the mouse on the Tag you wish to delete. 4. Click on the trash can icon to delete the tag. 5. You’ll receive a final confirmation pop-up asking for approval to delete the […]
How do I clone an order?
Discover the time-saving power of Ordoro’s Order Cloning feature! Easily duplicate any existing order without the hassle of starting from scratch. Why clone an order? It’s perfect for reshipping lost or damaged items, handling exchanges, quickly creating orders and labels for the same customer or address, and efficiently generating multiple orders with identical products. How […]
Why did my order not get marked as shipped in my sales channel?
Why do order not get marked in your sales channel? There are several reasons on why an order may not have been marked as shipped in your sales channel/cart after it has been fulfilled in Ordoro: You used the the MARK AS SHIPPED function which will never trigger a shipment and/or tracking notification to the associated. The order […]
How do I create return labels using Ordoro?
Creating return labels in Ordoro is a straightforward process that allows you to generate labels for domestic shipments across major carriers such as USPS, UPS, FedEx, DHL, and Canada Post (for commercial contract accounts only). This support article guides you through the steps to create a return label and addresses billing concerns related to these […]
How do I display Kit Components on Packing Slips and Pick Lists?
When you have an order with kits, you may want to see the kit components on the packing list and/or pick list. Ordoro has different configurations to meet your needs. For example, you may want to show the kit component on the packing slip so your customer can see each individual item. Or you may […]
How do I calculate the length and girth of a package?
Some carriers, like USPS, set box size limits you can use when shipping packages. For example, USPS has a maximum limit of 108 inches for a package’s combined length and girth. In this guide, we’ll show you how to figure out if your package exceeds this limit and how you can automate the calculation process. […]
How to manage shipping label presets
Ordoro’s shipping presets allow you to quickly process your orders by applying shipping parameters in one click. Presets can be configured with a variety of criteria such as shipping carrier, method, ship date, delivery confirmation, product dimensions, weight, and more. When orders are ready to go out the door, simply select them in bulk and […]
How do I increase my USPS postage limit?
In Ordoro, your USPS account will have a daily postage purchase limit. In this article, we explore what this limit is and how to increase it. Topics Where can I view my daily postage limit? How does the USPS daily postage limit work in Ordoro? Why is there a daily postage purchase limit? How do […]
How to use barcode scanning to reduce packing errors
Using our barcode scanning workflow, you can: Note: This feature is available for select Ordoro plans. Please contact Ordoro Support at support@ordoro.com for more information. Here are additional setup articles for barcoding in Ordoro. Ordoro also offers barcode scanning in other areas of the app. See below. Topics Set up products for barcode scanning How […]
Can I connect a scale to Ordoro?
Yes, Ordoro supports all types of weighing scales via our Printnode integration. In this comprehensive guide, we’ll delve into the details of USB scale support within the Ordoro platform. Discover how you can streamline your shipping and weighing processes seamlessly with our software. Read on to explore the advantages, setup procedures, and troubleshooting tips for […]
What does “Default Match” mean for address validation?
When an order is imported, Ordoro validates the customer’s shipping address. Based on the accuracy of the Ship To address provided, you will see the address is written in different colors. If the address is listed in black, then it has been validated If the address is listed in yellow, then it may need additional […]
How to set up the InstaPrint feature in Ordoro
The InstaPrint feature allows you to connect your printers to Ordoro for streamlined label printing. Once labels are generated, they can be sent to your printer with a single click. No more PDF windows, no more unnecessary clicking. How to sign up for PrintNode 1. Go to PrintNode.com. 2. Sign up for an account. See PrintNode’s […]
How do I set my USPS postage to refill automatically?
As you create USPS labels, your postage balance will decrease. Your USPS account can be set to automatically refill when the balance is below a certain amount. Set up USPS postage auto-fill 1. Click on your Company Name -> Account Settings. 2. Select Shippers/Carriers in the left toolbar. 3. Find your USPS shipper, select the option to Enable […]
Which orders have Ordoro’s insurance applied?
Discover how you can save on shipping insurance with Ordoro’s Shipsurance! After applying Ordoro’s discounted shipping insurance to your order, you can access it via multiple viewing options. Topics View insurance on the Orders List page 1. Expand the row for a Shipped order. 2. Under the Shipping Label Created section, there’s a line item […]
Square and Ordoro Setup – Multiple Locations
If you sell from different places using your Square account, this article will help you connect Ordoro and Square correctly for inventory synchronization. Before you set up multiple locations, make sure your warehouses in Ordoro match your Square locations. This will help when connecting Square and deciding which warehouse should be linked to each location. […]
What are USPS Automated Package Verification (APV) adjustments?
On August 15th, 2017, USPS started handling underpaid and overpaid postage labels with their new Automated Package Verification (APV) system. The USPS APV program will verify correct postage has been paid on every domestic package, based on weight, dimensions, package type, mailing service, and the origin and destination ZIP codes. See USPS help article for […]
How do I merge orders in Ordoro?
Merging orders in Ordoro can streamline your shipping process, especially when a customer places multiple orders to the same address. Here’s a comprehensive guide on how to utilize the Merge Order feature effectively. Topics Steps to Merge Orders Supported Sales Channels for Order Merging Currently, merging orders works with the following sales channels for tracking […]
How do I resend a dropshipment?
Whether you need to resend a dropshipment request to the same supplier, or send a new dropshipment request to a different supplier, Ordoro has your back. See the Topics below to resend a dropshipment order. Topics Resending your Dropshipment Request to the same supplier If you want to send another email to the same supplier […]
Can I dropship my kits or bundles using Ordoro?
Dropshipping kits through Ordoro is not automatic at this time and will be a semi-manual process. Because Kits are created in Ordoro, your suppliers will not know the sku you are sending over for dropship. What we suggest is the following: 1. Order is imported in to Ordoro with a kit in it. 2. Click on Orders […]
I changed my default warehouse but my shipments didn’t change, why not?
When you change your default warehouse, any new shipments created after updating your default warehouse selection will use the new default warehouse address as the Ship From. Any shipments imported or created before the change in default warehouse will not adjust to the new default warehouse. You will need to manually change the ship from location […]
How to verify multiple orders via barcode scanning
Ordoro supports barcode scanning to verify items in your pick/pack workflow. We have the option to verify one order at a time, or, as this article outlines, how to do multiple orders in a batch. Topics How to select orders for the packing workflow Option 1: Select the orders in Ordoro 1. Go to Orders […]
Can I rename or add a nickname to my shipping account?
Yes, you can! If you need to differentiate between multiple shipping accounts, you can rename your shippers in Ordoro. Here’s how to do this: 1 . Click on your business name in the right hand corner 2 . Click on Account Settings 3 . Click on Shippers/Carriers in the left hand menu. 4 . Click […]
How Advanced Shippability works in Ordoro
NOTE: The Advanced Shippability feature will be deprecated soon. Advanced Shippability has been replaced by our Allocation feature for our Enterprise customers. See this support article for more information about the Allocation feature. What is shippability? When you receive orders, you must determine if you can ship all items on the order. In some cases […]
How are address lines handled when pasted in Ordoro?
You can now paste addresses into Ordoro that will auto-format to our address fields in Orders, RMAs, Warehouse addresses, and Supplier addresses. NOTE: The Paste Address field does not support phone numbers and email addresses at this time. We auto-format all US addresses and support auto-formatting the following International addresses: US Person NameCompany Name1 Certain […]
Where can I find the Estimated Time of Arrival (ETA) for my shipments?
You can view your ETA on your shipments in your shipping menu. 1. Go to the Orders tab and select the order you are looking to ship. 2. In the right hand shipping menu, select Shipping Methods/Rates 3. Next to each method of delivery, there will be an ETA arrival date. See Below
Which order comments will I see when the Allocation feature runs on an order?
Allocation runs manually in the Ordoro account: When Allocation is run manually in the UI (the “Allocate” option is manually selected), an order line comment will always display. This includes even if the order is in the same Allocation status. NOTE: For more information on how the Allocation feature works in Ordoro, please see this […]
How do I use order tray numbers on pick and pack lists?
You can speed up your order fulfillment using Ordoro’s Tray Number feature to keep your orders organized while fulfilling. The Ordoro Tray Number feature allows you to assign a designated “tray” to organize your picking workflow. When you print off your pick list, Ordoro assigns each order a tray number that associates with the order […]
How do I enable barcode notification sounds in Ordoro?
Note: Barcode scanning is available only for certain Ordoro plans. If this feature is not enabled in your account, then please contact us at support@ordoro.com and ask us to enable it. To learn more about the barcode scanning workflows available in Ordoro, please read this support article and this support article. Setup: You will first […]
Does Ordoro automatically detect if a ship-to address is residential or commercial?
Yes. Every order imported or created in Ordoro runs through USPS’s address validation system to detect: If the address is residential or commercial determines which delivery services are available. For example, FedEx will show the option for Home Delivery, rather than Ground, for shipments going to residential addresses. Additionally, for carriers like FedEx and UPS, […]
How do I set up my Packing List?
You can update and customize your packing lists in Ordoro to help equip your customer-facing documentation. Topics How to set up your Packing List Profile 1. Click on your Company Name -> Account Settings. 2. Go to Profiles -> General or directly to this link. 3. Click Edit next to the existing Packing List or Create a […]
How do I show order totals on the pick list?
In Ordoro, we understand the importance of streamlining your order fulfillment process. When it comes to printing your pick list, we provide you with a convenient feature that allows you to display summary information about the orders you’re picking. This functionality saves you time and ensures accuracy in your shipments. How to print the Pick […]
How does Quick Ship work?
If you need to ship something unrelated to your online sales, like a one-time item or a personal package, our Quick Ship feature can help simplify the shipping process. With Quick Ship, you only need to input the shipping origin and destination addresses and can immediately create a label. You do not need to enter […]
How can I export my Delivery Status report?
The Delivery Status report empowers Ordoro users to export shipment details for USPS and UPS deliveries, providing a seamless way to track and determine the delivery status of their packages effortlessly. Say goodbye to shipping uncertainties and streamline your logistics with the Shipping Status Report in Ordoro. Topics What type of information is in the […]
How can I create barcodes for my shipping presets?
With barcode presets, processing orders is now faster and simpler than ever! This tool allows you to create and print scannable barcodes that apply your favorite presets instantly with just a scan; say goodbye to extra clicks! Here’s a quick guide to setting up and using barcode presets to make order management a breeze. Topics […]