Efficient and reliable shipping is a crucial aspect of success in today’s fast-paced e-commerce landscape. As an e-commerce entrepreneur, you understand the significance of delivering your products swiftly and securely to your customers. That’s where Ordoro, a powerful order and inventory management platform, comes in. By integrating multiple carrier accounts like USPS, FedEx, and DHL […]
USPS
Please see our collection of support articles for USPS shipping support, including creating and managing labels, label restrictions, shipping errors, end of day scan form, tracking, requested pickup and many more.
How to activate/create your free USPS postage account
With Ordoro’s USPS account, you will only need to buy postage; the postage account itself is completely FREE through Ordoro. There are two ways to activate your free USPS account: Option 1: During the signup process, we will ask you to create a free account. Below is what it will look like when you are setting […]
How to pick your USPS box type
When creating a USPS shipping label, you’ll select the box type to ensure we list an accurate shipping rate. With so many options, it can be overwhelming! Here are the most commonly used package types in Ordoro. Note: Ordoro offers USPS shipping rate discounts – up to 40% off. See details about our steeply discounted […]
How do I buy USPS postage through Ordoro?
Once you create your USPS account in Ordoro, you can easily buy postage within Ordoro directly. Here is how it works: 1. Click your Company Name in the top right corner and then Account Settings. 2. Select Shippers/Carriers in the left toolbar. 3. In the Increase your balance section, enter in the amount of postage you […]
What to do when your Endicia account gets suspended
Contact Ordoro support for help. Email support@ordoro.com or call 512.271.9453 ext 3.
How do I get a USPS label refund?
You may need to delete a USPS shipping label created in Ordoro. Per USPS, labels are eligible for refunds if they meet these conditions. Note: Refunds are issued solely at USPS’s discretion. Before you delete a label, it is recommended to save a copy for your records, as USPS may request a copy. Topics What […]
Can Ordoro print End-of-Day SCAN forms?
Yes! Creating End-of-Day SCAN forms is a vital step for efficient package handling. This guide will walk you through the easy process of generating SCAN forms in Ordoro for different carriers, including USPS Pitney Bowes, Canada Post, USPS via Endicia, and FedEx. Whether you’re a small business owner or a large-scale shipper, mastering the creation […]
USPS SCAN Form FAQ
Can I request a package pickup from USPS?
Your USPS carrier can pick up your packages when your regular mail is delivered. To do so, you must schedule a pickup. Visit USPS’s website to schedule the date and time. Tip: One of the following package types must be included to qualify for free pickup. Priority Mail Priority Mail Express First-Class Package Service International: […]
Why do I have to sign up for an Ordoro USPS account?
You’ll want to sign up for a free Ordoro USPS account so you can… Get access to our Commercial Plus Pricing and Dimensional Rates Enjoy USPS shipping cost savings of up to 67% Our USPS accounts get discounted rates that are only available to high volume shippers and is likely to meet or beat the current rates that you […]
Why do I have to pre-purchase USPS postage?
All USPS shipping labels are purchased using the postage balance in Ordoro. This balance ensures there are enough funds to cover the label cost. The postage cost is deducted from the pre-paid balance as you create labels. See how to purchase USPS postage here. If a shipping label is created and unused, you’ll need to […]
How do I ship to an APO/FPO/DPO address?
Which shippers can I use? At this time, you can only ship to APO/FPO/DPO addresses using USPS. How do I address the address? You will need to include the following information in your address: The recipient’s name and rank The recipient’s unit (don’t leave Street1 blank) Enter APO/FPO/DPO in the City Enter AE/AP/AA in the […]
Can I ship from Puerto Rico or the US Virgin Islands to the United States?
To ship from the US Virgin Islands or Puerto Rico to the United States, you do not need to have a customs form since it is technically a domestic shipment. If you are unable to create the label, here are some things to check: Is the State listed as “PR” or “VI” Is the Country […]
What does “Missing or invalid element: ToState” mean?
When attempting to create a USPS shipping label through our system, you might encounter the error message: “Missing or invalid element: ToState.” This article guides you through understanding the reasons behind this error and provides step-by-step instructions to resolve it. Why does this happen? This could happen for a few different reasons. How to fix […]
Can I create a USPS Standard Post label?
No. USPS Standard Post is only available at the Post Office. The equivalent of this ship method, available online, is USPS Parcel Select. For more information on this ship method, visit this USPS Support Article.
Why did my USPS Express shipments not arrive on time?
USPS Express shipments should arrive in 1-Day or 2-Day expedited service by 3 p.m in most cases, however scheduled delivery date depends on origin, destination, and drop-off time. For more information for your specific location, please visit the Post Office you ship through to find their cut off times for 1-Day/overnight delivery as they will vary by […]
How am I charged for regional rate boxes?
Regional Rate boxes differ from Flat Rate boxes in that the price for a Regional Rate box is dependent on the distance between the zone is ships from and the zone it ships to as well as the box size. There are 9 zones in the United States, and your package will be placed in […]
Does weight matter when shipping with Regional Rate boxes?
Yes. Each Regional Rate box has it’s own weight limit listed below: Box A: Maximum weight limit of 15 pounds. Box B: Maximum weight limit of 20 pounds. Box C: Maximum weight limit of 25 pounds. You can learn more about Regional Rate boxes on this USPS page.
How do I file a claim for a USPS Priority Express label that was not delivered in time?
When you ship using USPS Priority Mail Express, USPS guarantees on-time delivery. If they fail to meet that guarantee, you can file a claim to request a refund for the postage. Below are the steps and important details to help you successfully submit a claim. Topics Why can I request a refund? USPS offers a […]
How do I update my credit card info for USPS postage purchases?
Looking to update your credit card for Ordoro carrier fees, like USPS? You’re in the right place! This quick guide will show you how to easily change your payment details on the Billing page, ensuring smooth transactions. Need to update your subscription card too? Check out our dedicated article for hassle-free guidance. How to update […]
What is the address format to ship to Puerto Rico?
When shipping to United States territories, like Puerto Rico, carriers such as USPS or FedEx have specific address formatting requirements. Even though Puerto Rico is considered a domestic shipment, customs declarations may still be required in some cases. Topics U.S. Possessions, Territories, and Freely Associated States that are considered domestic From this USPS support article. […]
How do I display my company logo on shipping labels?
Ordoro can automatically add your company’s logo to your shipping labels. Here is a sample of how it will appear. To apply the logo, you’ll need to upload the image to your Packing List settings. Follow these steps to set this up. 1. Click on your Company Name -> Account Settings. 2. Select the Packing […]
How do I calculate the length and girth of a package?
Some carriers, like USPS, set box size limits you can use when shipping packages. For example, USPS has a maximum limit of 108 inches for a package’s combined length and girth. In this guide, we’ll show you how to figure out if your package exceeds this limit and how you can automate the calculation process. […]
How do I increase my USPS postage limit?
In Ordoro, your USPS account will have a daily postage purchase limit. In this article, we explore what this limit is and how to increase it. Topics Where can I view my daily postage limit? How does the USPS daily postage limit work in Ordoro? Why is there a daily postage purchase limit? How do […]
International Country Codes (ISO Country Codes)
ISO 3166 is a standard published by the International Organization for Standardization (ISO) that defines codes for the names of countries, dependent territories, special areas of geographical interest, and their principal subdivisions. The United States Postal Service (USPS) recognizes and uses the country codes when addressing International packages. To find the appropriate international country code […]
What is minimum and maximum USPS postage I can purchase at a time?
When purchasing USPS postage you have the option of adding a minimum of $10 and may have a maximum balance of up to $500. If your Ordoro account is set up with a Endicia USPS label provider account and you prefer an all-hands off postage purchase experience, you can choose the option to auto-purchase Endicia (USPS) […]
Where did my USPS postage balance go when I changed plans?
Every time you move from a free starter plan to a paid plan, or paid plan to a free starter plan, you may be required to open a new USPS postage account. Our Ordoro Express, Pro, and Enterprise plans receive our discounted USPS rates, while Ordoro Starter only gets the standard online rate. If you’re prompted to open a […]
What does “Default Match” mean for address validation?
When an order is imported, Ordoro validates the customer’s shipping address. Based on the accuracy of the Ship To address provided, you will see the address is written in different colors. If the address is listed in black, then it has been validated If the address is listed in yellow, then it may need additional […]
How do I resolve common USPS error messages?
Occasionally, you might encounter errors when generating a USPS label in Ordoro. Thankfully, many of these errors have quick solutions. Below, we’ll walk you through some of the most common error messages and how to fix them. Topics Parcel Dimension Error Error message examples are below. They include: How to fix: Shipping Cutoff Time Error […]
How to set a different mailing zip code than your warehouse address
See the steps below on how to set a different mailing zip code than your warehouse address. This comes in handy if you’d like your return address to be different than the address used to calculate shipping rates. Example, you’re on vacation and need to ship an item to a customer. You’re shipping from sunny […]
How do I set my USPS postage to refill automatically?
As you create USPS labels, your postage balance will decrease. Your USPS account can be set to automatically refill when the balance is below a certain amount. Set up USPS postage auto-fill 1. Click on your Company Name -> Account Settings. 2. Select Shippers/Carriers in the left toolbar. 3. Find your USPS shipper, select the option to Enable […]
How can I update the Customs declaration form with a Harmonized System code?
When creating international shipping labels, you can easily input your Harmonized System (HS) codes in Ordoro. Ordoro also allows you to store the HS code for each product. This allows the code to populate automatically when creating international shipping labels. Refer to this help article for instructions. Topics What are Harmonized System Codes? The World […]
What are USPS Automated Package Verification (APV) adjustments?
On August 15th, 2017, USPS started handling underpaid and overpaid postage labels with their new Automated Package Verification (APV) system. The USPS APV program will verify correct postage has been paid on every domestic package, based on weight, dimensions, package type, mailing service, and the origin and destination ZIP codes. See USPS help article for […]
How can I export my USPS transactions?
Whether you want to see your APV charges or review your label charges, you can export all of your USPS transactions into a single report. See the instructions below. NOTE: If you use a personal USPS Pitney Bowes Merchant account, you can log in directly to their system for this information. 1. Click on your Company Name […]
How to manage USPS APV adjustments with Pitney Bowes
On August 15, 2017, USPS started handling underpaid and overpaid labels with the Automated Package Verification (APV) system. The USPS APV program verifies if correct postage has been paid on domestic packages based on weight, dimensions, package type, mailing service, and the origin and destination ZIP codes. Beginning May 8, 2020, USPS will adjust postage […]
Where is the Estimated Delivery Date saved for USPS orders?
In Ordoro, the Estimated Delivery Date for USPS orders is saved under Shipping Label Created. Once a USPS label is created in Ordoro, Ordoro saves the ETA provided from USPS. See the screenshot below.
USPS Customs Tariff Code Errors
When shipping to a non-US address with USPS, you may encounter these two errors: . This happens if the Harmonized Code is not added for each item on the Customs Declaration form or if the Harmonized Code is less than 6 digits. Please see this USPS article for updated customs rules. To learn how to […]
What are the USPS Pitney Bowes nondelivery options?
When creating a USPS Pitney Bowes label, you can select Nondelivery options. There are 3 options: How to set the Nondelivery option 1. Select USPS Pitney Bowes as the Carrier and then select Additional Options. 2. Select Nondelivery Option dropdown to enter the option you would like. How to enter an alternate return address if […]