Tracking Numbers

Sending tracking in batches When an Amazon order is shipped via Ordoro, Ordoro will post the tracking number + mark the order as complete in Amazon Seller Central. However, there may be a delay when the tracking is updated on Amazon. For all other sales channels (Shopify, BigCommerce, eBay, etc.), the tracking writeback is immediate. […]

You will need to email your customer the tracking number. See below for steps to find the tracking number in Ordoro.   1. Go to Orders and filter by the status Shipped. 2. Locate the order ID or search for the customer’s name. 3. Copy the tracking number located under Shipping Label Created. 4. Paste the tracking […]

As you process orders and create shipments, Ordoro works behind the scenes to write shipping status and tracking number updates back to your shopping cart, keeping your customers informed and notifying them that their orders are on the way. This tracking number write back happens automatically and for all carts when the label is created.

For those looking to update tracking information for a single order in Ordoro, this guide will walk you through the process step-by-step. If you need to update tracking information for multiple orders at once, please refer to our bulk update guide. Topics What happens when you enter a tracking number Once you enter a tracking […]

Adding tracking numbers to your orders in Ordoro can be a tedious task if done one by one. But there’s a more efficient way! You can upload tracking numbers in bulk using Ordoro’s Data Import tool. This guide will walk you through the steps to make this process as smooth as possible. Topics Download the […]

Keeping your customers in the know about their order’s shipping is incredibly important. With Ordoro, after you ship an order, there are two ways we make this happen. We can automatically share the tracking info with the sales channel, or we can send notifications right from Ordoro to your customers. This ensures that your customers […]

When adding a tracking number to an order in Ordoro, you can enter any text into the Carrier field. To add a tracking number with a custom carrier in Ordoro, follow the steps below: NOTE: Custom carriers may not map as expected back to all sales channels. Some sales channels require very specific spelling and […]

Ordoro’s automated feature ensures that your sales channel is promptly updated with tracking information once a shipping label is generated. However, there are instances where the tracking writeback process may encounter difficulties. Here are some possible reasons for this issue: Ordoro tags orders that fail to sync tracking so you can easily retry them. See […]