Each Shopify order has a Payment and Fulfillment status. By default, Ordoro imports orders with specific statuses. These indicate the order is paid for and ready for shipping. Topics Shopify statuses that import to Ordoro Here are the default Shopify statuses to import orders to Ordoro. Click the screenshot below to expand. Shopify statuses that […]
Importing Orders
Please take a look at our in-depth importing order support articles regarding statuses, cancelations, imports, and products for all of your synced sales channels.
Do you support product customizations (engraving, etc.) on Shopify orders?
Yes. Here is how it works. Let us say you want to offer product customizations to your webstore customers. One example of this is engraving the recipient’s name on a product purchased from your store. If your store runs on Shopify, then you can use the excellent Product Options plugin offered by the developers at […]
Which eBay order statuses are downloaded into Ordoro?
If your customers use PayPal to pay for eBay orders, sometimes eBay will say the order is ‘Completed,’ but PayPal will say it’s ‘Pending.’ Ordoro, by default, won’t import these orders because the payment hasn’t cleared yet. By default, Ordoro has specific rules for importing orders, like: These rules make sure that only orders with […]
Which Magento Order States are downloaded into Ordoro?
Ensure your Magento and Ordoro platforms align perfectly by importing the correct state codes for your orders. Here’s a guide on how to determine which orders Ordoro will import. Topics Understanding Magento Order States vs. Statuses In Magento, every order goes through various States, with each State capable of having multiple Statuses. This system allows […]
Why is my Shopify order missing products in Ordoro?
By default, Ordoro will import all Shopify orders that are marked as Paid and Unfulfilled. There are some cases where a product will still not get imported in to Ordoro with an open order. The reason may be that your product does not have Require a shipping address selected under your Shopify Settings. If this option is not checked, […]
Which Amazon order statuses are downloaded into Ordoro?
By default, Ordoro imports Amazon orders with the following statuses: Unshipped PartiallyShipped InvoiceUnconfirmed Here are the other order statuses we’re able to import from Amazon. Let us know which other statuses you would Ordoro to import, and we will be right on it: Unshipped – Payment verification was successful Pending – Payment verification is initially unsuccessful […]
Which Etsy order statuses are downloaded into Ordoro?
By default Ordoro only imports orders from Etsy with the following statuses: Open Unshipped But let’s say you want to ship only part of an order or before it has been paid in full, what then? No worries, we won’t stand in your way. Just let us know which additional order statuses you would like to […]
Which 3dcart order statuses are imported into Ordoro?
By default Ordoro only imports orders from 3DCart with the following statuses: New But let’s say you want to ship only part of an order or before it has been paid in full, what then? No worries, we won’t stand in your way. Just let us know which additional order statuses you would like to add […]
Which WooCommerce order statuses are downloaded into Ordoro?
By default Ordoro only imports orders from WooCommerce with the following statuses: Processing But let’s say you want to ship only part of an order or before it has been paid in full, what then? No worries, we won’t stand in your way. Just let us know which additional order statuses you would like to add […]
I updated an order in my sales channel, why isn’t it updating in Ordoro?
Ordoro will import your orders automatically once an hour. Once an order is downloaded in to Ordoro, we will not go back and check to see if the status of that order has changed in your sales channel. There are two different situations that can occur when editing an order: If the order has been […]
I canceled an order in my cart, why isn’t it updating to canceled in Ordoro?
Ordoro will import your orders automatically once an hour. Once an order is downloaded in to Ordoro, we will not go back and check to see if the status of that order has changed in your sales channel. This means that any action taken in your sales channel will also need to be taken in […]
Which BigCommerce order statuses are downloaded into Ordoro?
By default Ordoro only imports orders from BigCommerce with the following statuses: Awaiting Pick Up Awaiting Shipment Awaiting Fulfillment But let’s say you want to ship only part of an order or before it has been paid in full, what then? No worries, we won’t stand in your way. Just let us know which additional order […]
Why is the Order ID in Ordoro different from the Order ID in my sales channel?
You may notice that your Order ID in Ordoro is slightly different from the Order ID you see in your sales channel. Don’t worry, it’s intentional! Ordoro will add a prefix to your Order ID in Ordoro only. We use this prefix to identify which of your sales channels your order came from. For example: In […]
How long do orders take to import once I add a sales channel?
Once you have completed setting up your sales channels in Ordoro, we will immediately begin the process of: Importing all active products Importing all paid and unfulfilled orders Depending on the number of active products or open orders you have listed in your sales channels, this initial download may vary in time. All subsequent downloads […]
How does Instasync work?
Instasync utilizes webhooks to import orders and products from your sales channels within seconds. We can also automatically cancel orders if they’re canceled in the cart. This functionality is available for select carts. See more information below! Note: For more details about our standard autosync, see this support article. Topics Which sales channels support Instasync? […]
How do I import orders via a CSV file?
Ordoro provides a user-friendly interface for creating or updating orders, products, tracking numbers, and more. However, in cases where bulk updates are required, our Data Import feature is the perfect solution. By uploading CSV files, users can quickly and efficiently make large-scale changes to orders and products, streamlining their workflow and saving valuable time. Related […]
Magento 2.0 and Ordoro Setup
Adding Magento 2.0 to your Ordoro account is easy. You will need to add a new user/integration to your Magento cart first and then connect the cart in Ordoro. Depending on your version of Magento 2, you’ll either connect via user-auth or integration two-factor authentication (2FA). Topics Magento without two-factor authentication Magento with two-factor authentication […]
Which Ecwid order statuses are downloaded into Ordoro?
Ecwid has multiple statuses you can assign to your orders. These can help you sort and filter them in a way that makes the most sense for your business. By default, Ordoro will only download certain statuses that usually indicate that the order has been paid for and is ready to be shipped out. Here are the […]
How can I process dropship orders?
In Ordoro, you can review orders before dropshipping them. This is helpful for scenarios where you don’t want to automatically send all orders to be dropshipped. For example, you may want to review orders for fraudulent activity, or perhaps you’d like to ship the items yourself instead of dropshipping. 1. Set up products for process […]
Can I import my Amazon FBA orders into my Ordoro account?
Yes! Your Ordoro account seamlessly integrates with Amazon FBA, allowing for daily imports of your FBA fulfilled orders. How to import FBA orders To import your FBA orders automatically once a day, please follow these steps: Every evening, Ordoro will import your shipped FBA orders, marking them as shipped in our system, and tagging as […]
Can Ordoro import orders with multiple shipments?
Yes, Ordoro can import orders that ship to multiple addresses. Only some sales channels allow for this, and if you have more questions about which sales channels allow this, please contact support@ordoro.com. When an order comes in with multiple “ship-to” addresses, a separate order will be created for each “ship-to” address in Ordoro. For example: […]
Will partially refunded orders import from Shopify?
If you’re wondering whether your standard Ordoro account will automatically import orders from Shopify that have been partially refunded, the answer is no. This isn’t a glitch—it’s how the system is set up by default. However, we can adjust this for you. Just drop a line to support@ordoro.com, and our team will be happy to […]
How does Ordoro handle Magento multi-store accounts?
Ordoro has built an integration for multi-store accounts for Magento 2. This is not supported for Magento 1. How does the multi-store integration work? By default, Ordoro will import orders from all stores. Contact Ordoro Support (support@ordoro.com) if you want to restrict importing orders to a particular store or group of stores.