Welcome to our step-by-step guide on setting up your Ordoro account. In this article, we’ll walk you through the essential first steps to get your Ordoro account up and running smoothly. Whether you’re new to Ordoro or just need a refresher, this guide is designed to help you quickly get started with your account setup. […]
Ordoro Settings
Welcome to the Ordoro. We are so glad to have you join our awesome family! Please take a look at our detailed and in-depth articles containing instructions on how to get started setting up your Ordoro account. If you have any questions that are not addressed below, please send us an email or give us a call. Enjoy and Happy Shipping!
How do I import new products from my sales channel into Ordoro?
Whenever you add a new sales channel to Ordoro, your products are automatically imported into your account. When you add new products to your sales channels, it’s easy to import them into Ordoro. How to set up autosync to import products 1. Click on the blue Sync button located in the upper right-hand corner of […]
How do I set up suppliers?
Setting up supplier settings in Ordoro is crucial for seamless dropshipping and restocking. By configuring these options, you can efficiently manage suppliers, track inventory levels, and streamline reordering and dropshipping processes—all from one platform. Topics How to add a supplier 1. Click on your Company Name in the top right of the screen. 2. From the […]
How do I use the Data Import?
Ordoro provides a user-friendly interface for creating or updating orders, products, tracking numbers, and more. However, in cases where bulk updates are required, our Data Import feature is the perfect solution. By uploading CSV files, users can quickly and efficiently make large-scale changes to orders and products, streamlining their workflow and saving valuable time. Related […]
Why is a phone number required for my warehouse/ship from location?
In order to ship your packages, you will be required to enter in a Ship From phone number. This is a requirement of most shippers to ensure accurate delivery. Click here for details on how to set up your Warehouses in Ordoro.
How do I delete a tag from Ordoro?
Follow the steps below to delete a tag from Ordoro. 1. Click on the Filters button. 2. Scroll down to the Tags section. 3. Hover the mouse on the Tag you wish to delete. 4. Click on the trash can icon to delete the tag. 5. You’ll receive a final confirmation pop-up asking for approval to delete the […]
Magento 2.0 and Ordoro Setup
Adding Magento 2.0 to your Ordoro account is easy. You will need to add a new user/integration to your Magento cart first and then connect the cart in Ordoro. Depending on your version of Magento 2, you’ll either connect via user-auth or integration two-factor authentication (2FA). Topics Magento without two-factor authentication Magento with two-factor authentication […]
How do I display my company logo on shipping labels?
Ordoro can automatically add your company’s logo to your shipping labels. Here is a sample of how it will appear. To apply the logo, you’ll need to upload the image to your Packing List settings. Follow these steps to set this up. 1. Click on your Company Name -> Account Settings. 2. Select the Packing […]
How do I setup User Permissions?
User Permissions are a great way to limit what individual users can view within Ordoro. Other resources: Topics Admin Users Admins in Ordoro have full access and can set what each user can view in Ordoro. 1. Click on your company name in the top right corner and select Account Settings from the dropdown. 2. […]
How do I delete a sales channel, supplier, user, or warehouse?
As your business evolves, you may discontinue working with a particular: However, order history will be lost if we delete them. Instead, we can archive these items. Archiving will retain associated data (like orders) but prevent new information from importing. Follow the steps in this help article to archive users. Otherwise, send us a Support […]
How do I display Kit Components on Packing Slips and Pick Lists?
When you have an order with kits, you may want to see the kit components on the packing list and/or pick list. Ordoro has different configurations to meet your needs. For example, you may want to show the kit component on the packing slip so your customer can see each individual item. Or you may […]
How to find your Ordoro Support Pin
When contacting Support, your Support Pin helps us quickly find your account. To locate your Support Pin:
How to set up the InstaPrint feature in Ordoro
The InstaPrint feature allows you to connect your printers to Ordoro for streamlined label printing. Once labels are generated, they can be sent to your printer with a single click. No more PDF windows, no more unnecessary clicking. How to sign up for PrintNode 1. Go to PrintNode.com. 2. Sign up for an account. See PrintNode’s […]
Set up your company information
1. GENERAL First set up the general information for your company. Go to Settings->General. Go to your business name Click on Account Settings And fill out the General Settings info and click Save. Here is what these fields are used for – Email used for outgoing messages: this email address will be used when sending […]
How do I set up warehouses?
The warehouse in Ordoro is vital to creating shipping labels. This is the origin address used for your labels. You can also set up multiple warehouses if shipping from different locations. 1. Click on your Company Name -> Account Settings. 2. Go to Warehouses. 3. Click Edit, enter location information, and click Save. This address will be […]
How “Ship From Alias” works
Topics How Ship From Alias works The Ship From Alias specifies the return address name before you create the label. The warehouse will determine the address, and the Ship From Alias is where you can change the name. If you choose not to utilize Ship From Alias, the return address name will use the warehouse […]
Can I select which users can adjust/update inventory in Ordoro?
Yes, you can set your users’ ability to update inventory in the User Settings. To learn more about other user settings and permissions in Ordoro, please see this support article. Admin users can set this permission by doing the following: 1. Click on your company name in the top right corner and select Account Settings from the […]
How can I enable Shippability in Ordoro?
Shippability is a feature that will allow you to view the inventory availability of your products in new orders. Shippability will allow you to see what products you can fulfill and which ones you can’t. Ordoro Shippability feature will check to see if you have enough available on-hand inventory to process a new order in your account. You can view […]
How do you Archive/Unarchive a Shipping Carrier?
Archiving shipping carriers in Ordoro helps streamline your carrier list by removing unnecessary options. This process is particularly useful for non-USPS carriers, as it simplifies the label creation process. If you ever need to use an archived carrier again, Ordoro also makes it easy to unarchive them. Here’s how to manage your shipping carriers in […]
I forgot my Ordoro password. How do I reset it?
With as many apps as we all use these days, it’s easy to forget a password. You can either use a password manager like LastPass or 1Password to manage, or you can reset your password easily in Ordoro. See the different ways below. Note: Topics Reset your password 1. Go to Ordoro.com and click the […]
How can I archive a user?
Ordoro allows for unlimited users* so each team member can log in. It’s helpful to track who has shipped each order or updated inventory quantities. However, you may need to disable users’ access because they’ve left the company or moved to a different department. This article lists the steps to archive a user. * For […]
How do Reports work in Ordoro?
If you’re using reports to track and analyze data, you know how important it is to have the right features to get the job done. That’s why we’re excited to announce our enhanced reports, which now come with new features like scheduling and a centralized export location. With scheduling, you can now set up your […]
How do I update the Principal State of Business?
Your Principal State of Business is where your company primarily operates or conducts most of its business activities. This information is set when you first create a warehouse in Ordoro and may affect your subscription. If you need to update your Principal State of Business, follow these simple steps. Steps to update the Principal State […]
What is Dark Mode and how can I turn it on/off?
Embrace the Dark (Mode) in Ordoro! Whether you’re an early bird catching up on orders or a night owl managing your inventory, Ordoro’s Dark Mode is here to enhance your experience by providing a comfortable viewing option no matter the time of day. This feature will launch in April 2024! Topics What is Dark Mode? […]
How to enable the Active Tab Lost Focus Alert when barcode scanning
Note: Barcode scanning is available only for certain Ordoro plans. If this feature is not enabled in your account, then please contact us at support@ordoro.com and ask us to enable it. To learn more about the barcode scanning workflows available in Ordoro, please read this support article and this support article. How does the Active […]
How can I create barcodes for my shipping presets?
With barcode presets, processing orders is now faster and simpler than ever! This tool allows you to create and print scannable barcodes that apply your favorite presets instantly with just a scan; say goodbye to extra clicks! Here’s a quick guide to setting up and using barcode presets to make order management a breeze. Topics […]