Multi-factor authentication (MFA) adds an extra step to your Ordoro login. After you enter your username and password, you enter a 6-digit code from an authenticator app.
This extra step helps protect your orders, customer details, and shipping tools if someone gets your password.
Here’s what to know:
- You’ll use new login codes. You’ll use an app such as Google Authenticator or 1Password to get a code each time you log in.
- Each user needs their own setup. Turning on MFA for one person does not enable it for the entire account.
- Anyone can set up their own MFA. Admins can also help set it up for other users.
For the best protection, set up MFA for everyone on your account, including admins.
Topics
- Before you start
- How to set up MFA per user
- How to log in with MFA
- What to do if your code doesn’t work
- How to get help if you’re locked out
Before you start
Choose an authenticator app to use. If you don’t have one yet, install one before you start.
Admins helping another user: You’ll need access to the authenticator app that person will use to log in. It’s best to complete setup together so they learn where to find their codes and can log in on their own.
How to set up MFA per user
1. Open the user’s settings
- Click your Company Name -> Account Settings.
- Select Users in the left bar. Then, click Edit next to your name.
- If you’re an admin setting up MFA for someone else, choose that person’s name instead.
- Click Enable MFA.
- This opens a window to connect your authenticator app.
2. Connect the authenticator app
Keep the Ordoro setup window open. Use the authenticator app for the person whose login you selected above.
- Open the authenticator app.
- Choose the option to add an account.
- Use the app to scan the QR code shown in Ordoro.
- The app will start showing a 6-digit code for that Ordoro login.
Can’t scan the QR code? Click Copy Authentication URI Code in Ordoro. You can add this setup code to an authenticator app that supports it.
Keep the QR code and setup code private. They link the authenticator app to the login.
3. Enter a code to finish setup
- Enter the code from the authenticator app in Ordoro’s 6-Digit OTP Code field. “OTP” means one-time password.
- Click Enable MFA.
MFA is now on for that user! Each time they log in, they’ll need a code from the app used during setup.
Repeat setup for each person on your account, including admins. Users can follow these steps on their own or get help from an admin.
How to log in with MFA
- Enter your Ordoro username and password as usual.
- When Ordoro asks for a code, open your authenticator app.
- Find the code for your Ordoro login.
- Enter it in the 6-Digit OTP Code from Authenticator field.
- Click Login.
Your app’s codes change often. Use the code shown in the app when you log in.
What to do if your code doesn’t work
Check that you’re using the code for your Ordoro login.
If the code has expired, wait for a new code to appear in your app, then try again. Too many failed attempts can lock your account.
If you still can’t log in, contact your account admin or Ordoro Support for help.
How to get help if you’re locked out
Contact Ordoro Support if:
- You lose your phone or can’t open your authenticator app.
- You get a new phone and no longer have your Ordoro codes.
- Ordoro says your account is locked.
We’ll help you with the next steps to regain access to your account.
