Efficient and reliable shipping is a crucial aspect of success in today’s fast-paced e-commerce landscape. As an e-commerce entrepreneur, you understand the significance of delivering your products swiftly and securely to your customers. That’s where Ordoro, a powerful order and inventory management platform, comes in. By integrating multiple carrier accounts like USPS, FedEx, and DHL […]
FedEx
Please see our collection of support articles for FedEx shipping support, including creating and managing labels, label restrictions, shipping errors, end of day scan form, tracking, requested pickup and many more.
How do I get FedEx Ground Economy rates in Ordoro?
What is FedEx Ground Economy? FedEx Ground Economy (formerly called FedEx SmartPost) is a cost-efficient shipping option for small and medium businesses. It’s ideal for outbound residential deliveries and returns that are low-weight, low-value, and nonurgent. FedEx Ground Economy setup To utilize FedEx Ground Economy in Ordoro, make sure these steps are complete. How to […]
What if my customer didn’t enter a phone number with their address?
If your customer did not enter an a phone number when they were placing an order with your sales channel, then there will not be a phone number associated with the Ship To address in Ordoro. In order to ship this package, you’ll need to enter in your own warehouse phone number in to the […]
Why does Ordoro have a different rate than I’m seeing in FedEx?
A few things to double check: Do you have your FedEx account set up in Ordoro? Has your FedEx representative loaded your negotiated rates in to your account for API access? Are the weights, box dimensions, and method the same in both Ordoro and FedEx? Have you selected Residential/Commercial in both? Do you have any add […]
How do I set a Future Ship Date?
When creating shipping labels, the Ship Date will default to the current day. However, if you’re creating labels before they enter the mail stream, you should select a Future Ship Date. By choosing an accurate Ship Date, your SCAN forms will include the correct packages. As well as keeping your Postmaster happy! Each shipper has […]
What is the address format to ship to Puerto Rico?
When shipping to United States territories, like Puerto Rico, carriers such as USPS or FedEx have specific address formatting requirements. Even though Puerto Rico is considered a domestic shipment, customs declarations may still be required in some cases. Topics U.S. Possessions, Territories, and Freely Associated States that are considered domestic From this USPS support article. […]
Can I use FedEx third-party billing for shipping in Ordoro?
Absolutely! See below for more information. Notes: How to ship via FedEx third-party billing 1. Go to Orders and select an order to ship. 2. In the Shipping Label panel, select FedEx as the Carrier. Click Additional Options to expand the menu. 3. Under Payor, select Third Party from the dropdown menu and enter the following information: 4. When you’re ready to ship the […]
Why does FedEx require my customer’s phone number to create a label?
When creating a label in Ordoro, FedEx requires your customer’s phone number to ensure the package is delivered successfully. If there is a delivery issue, they will reach out to the phone number for assistance.
Why are my charges from FedEx higher than those I was quoted in Ordoro?
After a FedEx package is delivered, FedEx may apply additional fees to the label cost. To avoid these additional fees, ensure that the following are correct on your label prior to printing: Package Weight Residential or Commercial Destination Address Rate Type Warehouse/Ship From Address Note: To find out exactly why your rates were different from those you […]
How do I display my company logo on shipping labels?
Ordoro can automatically add your company’s logo to your shipping labels. Here is a sample of how it will appear. To apply the logo, you’ll need to upload the image to your Packing List settings. Follow these steps to set this up. 1. Click on your Company Name -> Account Settings. 2. Select the Packing […]
How do I create Multi-Package Labels in Ordoro for UPS and FedEx?
Shipping multiple packages for a single order can be a headache, but Ordoro’s Multi-Package Labels feature simplifies the process. This guide will walk you through how to use this feature with UPS and FedEx, making your shipping tasks quicker and more efficient. Topics How does it work? Imagine a customer orders three items, each needing […]
Is FedEx Indirect Signature available for commercial addresses?
When FedEx delivers to a commercial address, by default, FedEx offers Indirect Signature services and will get a signature from someone when dropping off the package. Therefore, you do not need to explicitly select Indirect Signature Required, and you will not have this option in Ordoro. FedEx defines Indirect Signature as: FedEx also offers alternate […]
Can I manage FedEx Electronic Trade Documents (ETD) in Ordoro?
Electronic Trade Documents (ETD) allow users to send international trade documents electronically so there’s no need to print and attach them separately. Not all countries need or accept ETD. Ordoro knows which countries do and don’t require ETD and will automatically detect these orders, but you can override this option. For more information regarding what […]
Does Ordoro allow creating FedEx One Rate labels?
Yes, we do! Experience the convenience of using Ordoro to support your FedEx One Rate shipments. FedEx One Rate is an efficient flat-rate shipping method that enables you to ship your products using any of the standard FedEx boxes, regardless of their weight (under 50 lbs). With a selection of 7 One Rate boxes available, […]
Can I create FedEx Saturday Delivery labels in Ordoro?
Yes. When you are creating a Fedex label, you can opt to get the package delivered on a Saturday rather than waiting until the following Monday. 1. Click on Orders and select the order you are looking to ship on Saturday. 2. In the shipping label modal on the right, click on Additional Options. 3. […]
Can I print FedEx labels with a future ship date using Ordoro?
Yes. Ordoro allows you to set the ship date to a future time. This feature is helpful if you want to create the labels today, but you are shipping the packages at a later date. 2. Enter the future date from the Ship Date field.
How do I set my FedEx Ground Economy hub in Ordoro?
If FedEx has enabled Ground Economy (previously SmartPost) for your account, you can set the Hub in Ordoro. How to set the FedEx Ground Economy Hub 1. Go to your Company Name. 2. Select Account Settings in the dropdown. 3. Select Shippers/Carriers in the left navigation. 4. Click Edit next to your FedEx carrier. 5. […]
Where is the Estimated Delivery Date saved for FedEx orders?
In Ordoro, the Estimated Delivery Date for FedEx orders is saved under Shipping Label Created. Once a FedEx label is created in Ordoro, Ordoro saves the ETA provided from FedEx.
How can I set the FedEx Importer of Record?
When shipping with FedEx in Ordoro, you can edit the Importer of Record. This is only applicable for: Topics 1. What is an Importer of Record (IOR)? 2. How to update the Importer of Record (IOR) What is an Importer of Record (IOR)? An importer of record is the entity or individual who is responsible […]
How can I set an alternate return to address for my FedEx shipments?
You can set an alternate return address when shipping with FedEx in Ordoro. This feature is helpful if you are shipping from one location but process returns at a different location. This feature is also available with UPS. See this support article for more details. Topics How to set an alternate return to address for […]