In Ordoro, you can view an order under Shipping Label Created to see the delivery date and time. NOTE: The tracking status is exclusively for USPS Pitney Bowes. Reach out to support@ordoro.com to find out when we’ll add other carriers.
USPS
Please see our collection of support articles for USPS shipping support, including creating and managing labels, label restrictions, shipping errors, end of day scan form, tracking, requested pickup and many more.
How to manage USPS APV adjustments with Pitney Bowes
On August 15, 2017, USPS started handling underpaid and overpaid labels with the Automated Package Verification (APV) system. The USPS APV program verifies if correct postage has been paid on domestic packages based on weight, dimensions, package type, mailing service, and the origin and destination ZIP codes. Beginning May 8, 2020, USPS will adjust postage […]
What are USPS Automated Package Verification (APV) adjustments?
On August 15th, 2017, USPS started handling underpaid and overpaid postage labels with their new Automated Package Verification (APV) system. The USPS APV program will verify correct postage has been paid on every domestic package, based on weight, dimensions, package type, mailing service, and the origin and destination ZIP codes. See USPS help article for […]
How do I set my USPS postage to refill automatically?
As you create USPS labels, your postage balance will decrease. Your USPS account can be set to automatically refill when the balance is below a certain amount. Set up USPS postage auto-fill 1. Click on your Company Name -> Account Settings. 2. Select Shippers/Carriers in the left toolbar. 3. Find your USPS shipper, select the option to Enable […]
How do I calculate the length and girth of a package?
Some carriers, like USPS, set box size limits you can use when shipping packages. For example, USPS has a maximum limit of 108 inches for a package’s combined length and girth. In this guide, we’ll show you how to figure out if your package exceeds this limit and how you can automate the calculation process. […]
How do I update my credit card info for USPS postage purchases?
Looking to update your credit card for Ordoro carrier fees, like USPS? You’re in the right place! This quick guide will show you how to easily change your payment details on the Billing page, ensuring smooth transactions. Need to update your subscription card too? Check out our dedicated article for hassle-free guidance. How to update […]
How do I file a claim for a USPS Priority Express label that was not delivered in time?
When you ship using USPS Priority Mail Express, USPS guarantees on-time delivery. If they fail to meet that guarantee, you can file a claim to request a refund for the postage. Below are the steps and important details to help you successfully submit a claim. Topics Why can I request a refund? USPS offers a […]
International Country Codes (ISO Country Codes)
ISO 3166 is a standard published by the International Organization for Standardization (ISO) that defines codes for the names of countries, dependent territories, special areas of geographical interest, and their principal subdivisions. The United States Postal Service (USPS) recognizes and uses the country codes when addressing International packages. To find the appropriate international country code […]
What are the character limits per field for USPS labels?
When creating a USPS label, you may run into character limits, meaning the address is too long. See this quick reference guide to help with this problem. To view the character limits for UPS labels, see this support article. Ship From Field Maximum Character Count Name (First and Last) 46 Company Name 46 Address Line […]
What does “Missing or invalid element: ToState” mean?
When attempting to create a USPS shipping label through our system, you might encounter the error message: “Missing or invalid element: ToState.” This article guides you through understanding the reasons behind this error and provides step-by-step instructions to resolve it. Why does this happen? This could happen for a few different reasons. How to fix […]
Can I ship from Puerto Rico or the US Virgin Islands to the United States?
To ship from the US Virgin Islands or Puerto Rico to the United States, you do not need to have a customs form since it is technically a domestic shipment. If you are unable to create the label, here are some things to check: Is the State listed as “PR” or “VI” Is the Country […]
How do I ship to an APO/FPO/DPO address?
Which shippers can I use? At this time, you can only ship to APO/FPO/DPO addresses using USPS. How do I address the address? You will need to include the following information in your address: The recipient’s name and rank The recipient’s unit (don’t leave Street1 blank) Enter APO/FPO/DPO in the City Enter AE/AP/AA in the […]
Why can’t I create a USPS postage account?
When you start an Ordoro account and add your first Warehouse, Ordoro will attempt to generate a complimentary USPS postage account. You may run into an error while this happens. If you are unable to create a USPS account in Ordoro, you likely just need to update your warehouse address (Click here for instructions). Why […]
What does “Default Match” mean for address validation?
When an order is imported, Ordoro validates the customer’s shipping address. Based on the accuracy of the Ship To address provided, you will see the address is written in different colors. If the address is listed in black, then it has been validated If the address is listed in yellow, then it may need additional […]
What is minimum and maximum USPS postage I can purchase at a time?
When purchasing USPS postage you have the option of adding a minimum of $10 and may have a maximum balance of up to $500. If your Ordoro account is set up with a Endicia USPS label provider account and you prefer an all-hands off postage purchase experience, you can choose the option to auto-purchase Endicia (USPS) […]
Where did my USPS postage balance go when I changed plans?
Every time you move from a free starter plan to a paid plan, or paid plan to a free starter plan, you may be required to open a new USPS postage account. Our Ordoro Express, Pro, and Enterprise plans receive our discounted USPS rates, while Ordoro Starter only gets the standard online rate. If you’re prompted to open a […]
How to pick your USPS box type
When creating a USPS shipping label, you’ll select the box type to ensure we list an accurate shipping rate. With so many options, it can be overwhelming! Here are the most commonly used package types in Ordoro. Note: Ordoro offers USPS shipping rate discounts – up to 40% off. See details about our steeply discounted […]
What does Endicia error 11301 mean?
While creating USPS labels, you may sometimes run into this error Endicia error 11301: ‘Unable to retrieve Domestic label number: Invalid services selected for the transaction: Could not find sequence number for the given set of parameters. See request XML. Error encountered (Log ID: 46807) USPS does not offer Delivery Confirmation options to all countries. […]