Amazon - Ordoro Support

Amazon UK and Ordoro setup

See the quick and easy steps below to connect Ordoro and your Amazon marketplace! Notes: Topics Log into the Amazon UK marketplace Connect Amazon UK to Ordoro

Amazon US and Ordoro setup

See the quick and easy steps below to connect Ordoro and your Amazon marketplace! Notes: Topics Log into the Amazon US marketplace Connect Amazon US to Ordoro

Which Amazon order statuses are downloaded into Ordoro?

By default, Ordoro imports Amazon orders with the following statuses: Unshipped PartiallyShipped InvoiceUnconfirmed Here are the other order statuses we’re able to import from Amazon. Let us know which other statuses you would Ordoro to import, and we will be right on it: Unshipped – Payment verification was successful Pending – Payment verification is initially unsuccessful […]

What type of Amazon seller accounts integrate with Ordoro?

Ordoro only integrates with your Amazon US, CA or UK Seller Central / Professional account. Unfortunately, we do not support Amazon Individual accounts at this time. If you’re uncertain of what kind of account you have, please see this Amazon help article with more details. However, that does not mean that you can not use […]

How does Ordoro work with future dated labels and Amazon’s policies?

Ordoro will write the tracking number back on the set future date. This means that on the day you selected the future ship date when creating the label, Ordoro will queue the tracking number and will write the tracking number to Amazon on the set future ship date at 12:00AM CST.

How long do orders take to import once I add a sales channel?

Once you have completed setting up your sales channels in Ordoro, we will immediately begin the process of: Importing all active products Importing all paid and unfulfilled orders Depending on the number of active products or open orders you have listed in your sales channels, this initial download may vary in time. All subsequent downloads […]

Amazon Canada and Ordoro setup

See the quick and easy steps below to connect Ordoro and your Amazon marketplace! Notes: Topics Log into the Amazon CA marketplace Connect Amazon CA to Ordoro

What are Amazon ghost listings and how can I address them?

Are you experiencing oversold products on Amazon or encountering FBM (Fulfilled by Merchant) listings for your FBA items? You could be dealing with ghost listings. Topics What is a ghost listing? 1. Ghost listings occur when a seller lists an item as FBA, but a duplicate FBM product is mistakenly created. 2. Ghost listings are […]

When and how do I update the Amazon Fulfillment Channel status (FBM or FBA) in Ordoro?

It’s incredibly important that you make sure your Ordoro products have the correct Amazon Fulfillment Channel (FBM or FBA) assigned to them. If not, you run the risk of creating a ghost listing on Amazon. Click here for details. Topics When to update a product’s Fulfillment Channel status If you are updating an Amazon product […]

How to update Amazon Fulfillment Latency in Ordoro

What is Amazon Fulfillment Latency/Handling Time? Amazon’s Fulfillment Latency (also known as Handling Time or Production Time) specifies the number of business days you have to ship out Amazon orders. The default value is 1-2 business days. If you are selling through Amazon Seller Central, Fulfillment Latency has implications on your Amazon account status and […]

Can I import my Amazon FBA orders into my Ordoro account?

Yes! Your Ordoro account seamlessly integrates with Amazon FBA, allowing for daily imports of your FBA fulfilled orders. How to import FBA orders To import your FBA orders automatically once a day, please follow these steps: Every evening, Ordoro will import your shipped FBA orders, marking them as shipped in our system, and tagging as […]

How do I resend a dropshipment?

Whether you need to resend a dropshipment request to the same supplier, or send a new dropshipment request to a different supplier, Ordoro has your back. See the Topics below to resend a dropshipment order. Topics Resending your Dropshipment Request to the same supplier If you want to send another email to the same supplier […]

Amazon Data Protection Policy Compliance

Amazon Web Services has implemented a compliance policy for all third-party integrated applications to remove all PII (Personally Identifiable Information) obtained directly from Amazon after 30 days of shipment. PII consist of the following: Customer or Seller’s name Address E-mail address Phone number What does this mean for Amazon users in Ordoro? Your Amazon order […]

What does the Deliver By date mean in Ordoro?

When a customer places an order on a marketplace, there’s an expectation that it will be delivered by a specific date. In Ordoro, we call this the Deliver By date. Topics Which carts import a Deliver By date? Where does the Deliver By date appear in Ordoro? How can I filter and sort orders by […]

Can you automatically assign an FBA shipping method to orders?

Yes, you can! You can map order requested shipping method to FBA shipping methods in the Amazon supplier settings. This works for your automatic dropship and process dropship orders. Follow the instructions below to setup the assignments in Ordoro. 1. Select your business in the upper right corner of Ordoro and select Account Settings. 2. […]

Amazon Mexico and Ordoro setup

See the quick and easy steps below to connect Ordoro and your Amazon marketplace! Notes: Topics Log into the Amazon MX marketplace Connect Amazon MX to Ordoro

Action Required: Amazon enhancements on March 27

Exciting news! We’re updating our Amazon integration from 9:00 PM to 11:00 PM CDT on Wednesday, March 27. This will improve order imports, shipment tracking, and dropshipping on Amazon. Topics New enhancements! Get ready for an even smoother Amazon selling experience with Ordoro! We’re rolling out updates that enhance organization, streamline processes, and improve your […]

Ordoro Workflows: How Do I Reduce Outgoing Amazon FBA Inventory?

When you’re sending inventory from your warehouse to Amazon for FBA fulfillment, you’ll want to be sure this inventory is managed correctly in Ordoro. Follow the steps below to help manage the inventory you send sent off to FBA. Topics Create A Manual Order When you ship an order out of Ordoro, you reduce the […]