Ordoro can automatically import your orders from your sales channels and marketplaces. However, you may need to create an order to only exist in Ordoro for phone orders, in-person sales, etc.

See below for how to create a manual order.


Topics

  1. Helpful tips
  2. Start creating the order
  3. Sections to create an order
    1. Order Info
    2. Shipping and Billing Addresses
    3. Order Contents
  4. Finalize the order

Helpful tips

  • If you’d like to copy an existing order, you can use our Clone Order feature.
  • If you need to create many orders manually, we suggest using Data Import to upload a CSV file.

Start creating the order

1. Go to the Orders tab.

2. Select Create Order. This will open a new page to create the order.


Sections to create an order

The Create Order page has different sections. We’ll explore each below.

  1. Order Info
  2. Shipping and Billing Addresses
  3. Order Contents

1. Order Info

1. Order ID

  • This is pre-populated as today’s date, but you can change this before the order is saved.
  • Once the order is saved, this ID is not editable.
  • All manual orders will be prepended with “M” at the beginning to indicate this is a manual order.

2. Order Date

  • This will be today’s date by default but is editable.

3. Requested Shipping Method

  • This is the shipping method the customer has chosen.
  • Examples: Free Shipping, USPS Priority Mail.
  • If you have rules + presets set up that reference the Requested Shipping Method, be sure to enter this to match the rule.

4. Customer Notes (will appear on packing lists)

  • This is most often used as the Gift Message field.

5. Internal Notes

  • These notes will only appear to staff logged into Ordoro. It will not appear on packing lists.

6. Apply Tags

  • You can apply an Order tag here.
  • The tag can be an existing one, or you can create one on the fly.

2. Shipping and Billing Addresses

  • When entering the customer’s name, if they’ve purchased from you before, you can select their address without typing it in.
  • You can also use our Paste Address feature to copy and paste addresses.
  • If the Billing Address is the same as the Shipping Address, select the Same as shipping checkbox to copy it.

3. Order Contents

  • When adding products to the order, you can either select items that exist in Ordoro or create a new item on the fly.
  • When entering the product’s SKU or name, Ordoro will display existing products to choose from.
  • The Product Name will be the one saved in Ordoro. You can edit the Product Name by clicking on the item.
  • The financial information entered is used to auto-calculate the Grand Total.

Finalize order


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