Ordoro offers the capability to process credit card payments through a seamless integration with Stripe. Please refer to the instructions below for more information on how to set this up.

How to process Stripe payments

1. Click on your Company Name -> Account Settings.

2. Select Payments in the navigation bar.

3. Click on Add an integration -> Stripe -> Authorize.

4. This will redirect you to Stripe where you can either log in to your existing account or create a new one.

5. Once authorized, you’ll be redirected to Ordoro where you’ll see the newly connected Stripe account.

Frequently Asked Questions

How to collect a single payment?

  • Via Orders List page: Select the order id’s checkbox -> click on Order Actions -> click on Process Payment
  • Via Order Details page: Click on the order id -> click on Process Payment

How to collect payments in batch?

  • Steps: Select multiple orders via the Products List page -> click on Order Actions -> click on Process Payment
  • You can select multiple orders to make a single payment for all orders selected
  • It will automatically sum the Grand Total of all orders selected but can be edited
    • NOTE: The Order Timeline will show the full payment amount across all orders with a link to View details ->. Click on this link to be redirected to STRIPE with a description of which orders were including in that payment

Am I being charged for creating a STRIPE account?

  • There are no subscription fees for setting up a STRIPE account
  • STRIPE will charge a 2.9% + 30¢ processing fee per successful card charge.
    • NOTE: Prices are subject to change on STRIPES’s end
  • Go to STRIPE for more details and any pricing changes

What if I don’t have a STRIPE account yet?

  • To be able to capture payments in Ordoro, you will need to create a STRIPE account

Where does the the captured payment go to?

  • You will need to provide your Bank details (routing number, account number) where payments are being captured

Can I process payments without an order?

  • All payments needs to be associated with an order
  • You can always create a Manual Order to capture funds

Can I collect multiple payments per order?

  • Yes

How do I know which orders I collected payments for and how does this get communicated to STRIPE?

  • If you process a payment on an order, it will get auto-tagged with a Payment Processed tag
  • You can check the order Timeline for payments collected
  • When you collect the payment via Ordoro, the ‘Description of Payment’ will be posted to STRIPE’s payment description

Order Timeline

  • Shows payments only
  • For processing or issuing refunds, you will need to go to STRIPE directly
  • Includes a View details -> link redirecting you to the exact payment record in STRIPE