How do I set up my shippers?

Efficient and reliable shipping is a crucial aspect of success in today’s fast-paced e-commerce landscape. As an e-commerce entrepreneur, you understand the significance of delivering your products swiftly and securely to your customers. That’s where Ordoro, a powerful order and inventory management platform, comes in. By integrating multiple carrier accounts like USPS, FedEx, and DHL […]

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How do I set up FedEx in Ordoro?

Want to view your negotiated FedEx shipping rates directly in Ordoro? No problem! By linking your FedEx account to Ordoro, you can easily access these rates. Before you start, ensure you have your FedEx meter number on hand. Follow the step-by-step guide below to get set up. Topics How to add FedEx to Ordoro 1. Click […]

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What are the character limits per field for FedEx labels?

Ship From: Field Maximum Character Count Name (First and Last) 35 Company Name 30 Address Line 1 30 Address Line 2 30 City 30 State 30   Ship To: (Domestic) Field Maximum Character Count Name (First and Last) 35 Company Name 30 Address Line 1 30 Address Line 2 30 City 30 State 30   […]

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What is the address format to ship to Puerto Rico?

When shipping to United States territories, like Puerto Rico, carriers such as USPS or FedEx have specific address formatting requirements. Even though Puerto Rico is considered a domestic shipment, customs declarations may still be required in some cases. Topics U.S. Possessions, Territories, and Freely Associated States that are considered domestic From this USPS support article. […]

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Can I use FedEx third-party billing for shipping in Ordoro?

Absolutely! See below for more information. Notes:  How to ship via FedEx third-party billing 1. Go to Orders and select an order to ship. 2. In the Shipping Label panel, select FedEx as the Carrier. Click Additional Options to expand the menu. 3.  Under Payor, select Third Party from the dropdown menu and enter the following information:  4. When you’re ready to ship the […]

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How do I display my company logo on shipping labels?

Ordoro can automatically add your company’s logo to your shipping labels. Here is a sample of how it will appear. To apply the logo, you’ll need to upload the image to your Packing List settings. Follow these steps to set this up. 1. Click on your Company Name -> Account Settings. 2. Select the Packing […]

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Can I manage FedEx Electronic Trade Documents (ETD) in Ordoro?

Electronic Trade Documents (ETD) allow users to send international trade documents electronically so there’s no need to print and attach them separately. Not all countries need or accept ETD. Ordoro knows which countries do and don’t require ETD and will automatically detect these orders, but you can override this option. For more information regarding what […]

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Can I schedule pickups with FedEx through Ordoro?

Yes, you can schedule a FedEx pickup in Ordoro to collect your packages directly from your warehouse. This feature is ideal for eCommerce businesses that ship with FedEx and want a convenient way to manage outgoing shipments. How to schedule a FedEx pickup In the Schedule Pickup pop-up, complete the following fields: Required Details Pickup […]

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How can I update the Customs declaration form with a Harmonized System code?

When creating international shipping labels, you can easily input your Harmonized System (HS) codes in Ordoro. Ordoro also allows you to store the HS code for each product. This allows the code to populate automatically when creating international shipping labels. Refer to this help article for instructions.  Topics What are Harmonized System Codes? The World […]

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Can my shipments measurements be sent to FedEx and UPS in metric?

Yes! Ordoro allows you to send your package measurements to FedEx and UPS in metric instead of standard/imperial units. Follow the steps below to set your Ordoro account to do this for your measurements: 1 . Select your business name in the upper-right corner and then select Account Settings. In the left-hand menu, select Shippers/Carriers. […]

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How to use the FedEx Hold at Location Service

FedEx’s Hold at Location service gives recipients the option to pick up their packages at a nearby FedEx facility or participating retailer instead of having them delivered to their home or business. It’s a flexible way to receive shipments – ideal if you’re not available for home delivery or want added security. Topics What is […]

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How to use the FedEx Pharmacy Delivery Service

FedEx’s Pharmacy Delivery service is built for shipping time-sensitive and high-value pharmaceutical products (like prescriptions or medical supplies) that require fast, secure delivery. With prioritized services such as FedEx Priority Overnight, this option ensures medications reach customers quickly and safely. Topics What is FedEx Pharmacy Delivery FFedEx Pharmacy Delivery is a specialized shipping option tailored […]

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How to Set Up FedEx Electronic Trade Documents (ETD) in Ordoro

FedEx’s Electronic Trade Documents (ETD) service makes international shipping easier by letting you upload and submit required customs forms electronically – no printing or manual attachment needed. By setting up ETD in Ordoro, you help ensure your shipment is ready for customs clearance, reducing delays and paperwork. Topics What are ETD pre-shipment documents? ETD (Electronic […]

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How to set up a Sub-Package for a FedEx shipment

FedEx supports a wide range of sub-package types to describe the specific packaging used for a shipment, such as a tube, crate, or envelope. Choosing the correct type helps ensure your shipment is handled and billed appropriately based on how it’s packed. This is especially important for non-standard packaging that may require special handling. This […]

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How to view your FedEx International Connect Plus (FICP) rates

FedEx International Connect Plus (FICP) is a day-definite international shipping service designed specifically for ecommerce businesses. It provides a cost-effective balance between speed and affordability, helping merchants reach customers in Canada and other global markets. If your FedEx account is approved for FICP rates, you can view and use these rates directly in Ordoro when […]

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How to Use FedEx Priority Alert®

FedEx Priority Alert® is a contract-only, fee-based service for shipping high-value, time-sensitive, or critical packages. It offers enhanced tracking, priority handling, and proactive monitoring to minimize delays and ensure successful delivery. If your FedEx account is enabled for Priority Alert, you can activate it in Ordoro and apply it to eligible shipments. Topics What is […]

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