Before Ordoro can start accessing orders from your eBay account, you’ll need to connect your eBay and Ordoro accounts. Note: If you have multiple eBay accounts tied to your Ordoro account, be sure to log out of ALL eBay accounts before proceeding with setup. 1. Login to Ordoro. 2. Go the right-hand corner and click on your business […]
eBay
An in-depth guide for linking your eBay sales channel with Ordoro. This will include important information needed to sync your account so you can create shipping labels and manage your inventory.
Configuring the SKU field inside eBay via “Item Specific”
When Ordoro imports a listing from eBay, we look at three different places to determine the “SKU” field for that listing(in the following order). Look at the “Custom Label” for that listing. If that field is populated, we will use that as the SKU inside Ordoro Look for an “Item Specific” called SKU. If that field […]
How do I add SKUs for my eBay variable products?
If you sell eBay products with multiple sizes/colors and want to manage your inventory, you need unique SKU numbers for each variation. When creating the eBay listing, assign SKU numbers to the different options. Variation SKUs cannot be added once the listing is created. See the steps outlined below. Note: You must have Selling Manager […]
Which eBay order statuses are downloaded into Ordoro?
If your customers use PayPal to pay for eBay orders, sometimes eBay will say the order is ‘Completed,’ but PayPal will say it’s ‘Pending.’ Ordoro, by default, won’t import these orders because the payment hasn’t cleared yet. By default, Ordoro has specific rules for importing orders, like: These rules make sure that only orders with […]
How do I reauthorize my eBay cart?
IMPORTANT NOTE: If you have multiple eBay accounts tied to your Ordoro account, be sure to log out of ALL eBay accounts before proceeding with the renewal authorization. eBay requires reauthorizing your integrations once a year. See the steps below on how to complete this process. 1. Go to Account Settings -> Sales Channels. 3. […]
How long do orders take to import once I add a sales channel?
Once you have completed setting up your sales channels in Ordoro, we will immediately begin the process of: Importing all active products Importing all paid and unfulfilled orders Depending on the number of active products or open orders you have listed in your sales channels, this initial download may vary in time. All subsequent downloads […]
How do I set up my eBay account where Ordoro will end my listings?
To automatically end your listings when out of stock, you’ll need to set the Listings stay active when you’re out of stock feature OFF in eBay. Here is how to set this feature in your eBay account: 1. Log into eBay. Hover over your Name in the left hand corner, and select Account settings 2. […]
How do I set up my eBay account so that Ordoro does NOT end my listings?
To automatically end your listings when out of stock, you’ll need to set the Listings stay active when you’re out of stock feature ON in eBay. Here is how to set this feature in your eBay account: 1. Log into eBay. Hover over your Name in the left hand corner, and select Account settings 2. […]
How does Ordoro handle eBay Global Ship orders?
What is eBay Global Ship? eBay Global ship is a program run by eBay and is targeted towards eBay sellers who sell internationally. You can learn more details about the program here. Here is a short description of how the program works – Seller lists a product and sells it to an international buyer But rather […]
What does the Deliver By date mean in Ordoro?
When a customer places an order on a marketplace, there’s an expectation that it will be delivered by a specific date. In Ordoro, we call this the Deliver By date. Topics Which carts import a Deliver By date? Where does the Deliver By date appear in Ordoro? How can I filter and sort orders by […]
Why do I need to reauthorize my eBay cart when my authentication token has not expired?
You may see the following error display on your Dashboard or receive an email to reauthorize your eBay account: “Your auth token is invalid. Please re-authorize your eBay cart.“ When you reauthorize your eBay cart, you may notice the authentication token hasn’t expired. There could be a few different reasons the cart needs to be […]
How does Ordoro save eBay order IDs?
When you import eBay orders to Ordoro, it’s essential to understand the difference between the 1) eBay Selling Manager Sales Record Number and 2) eBay Extended Order ID. This guide will help you know how these IDs are used in Ordoro and where to find them. Topics Differences between the eBay order IDs The eBay […]