Sending your orders to your dropship suppliers is simple in Ordoro. If you need to route an order to your supplier, follow the instructions below: 1. Select the checkbox next to the order you want to dropship in the Orders tab. 2. Select the Dropship tab in the label panel. 3. Select Supplier from the […]
Daily Workflows
Now that we have all our settings inputted and sales channels synced in Ordoro. It is time to see all the cool features that Ordoro has to offer to assist you in your daily workflows. This includes any information needed to set up a webinar with one of our talented support team members to show you the ropes of the Ordoro application.
How do I display Kit Components on Packing Slips and Pick Lists?
When you have an order with kits, you may want to see the kit components on the packing list and/or pick list. Ordoro has different configurations to meet your needs. For example, you may want to show the kit component on the packing slip so your customer can see each individual item. Or you may […]
How to manage shipping label presets
Ordoro’s shipping presets allow you to quickly process your orders by applying shipping parameters in one click. Presets can be configured with a variety of criteria such as shipping carrier, method, ship date, delivery confirmation, product dimensions, weight, and more. When orders are ready to go out the door, simply select them in bulk and […]
How does Automatic dropshipping work?
Ordoro’s automatic dropshipping feature simplifies your order fulfillment process by automatically sending orders to suppliers. This guide explains how it works and how to set it up. Topics Key Features By following these steps, you can streamline your order fulfillment process and ensure efficient handling of both dropshipped and in-house products. Ordoro’s automatic dropshipping feature […]
What does “Default Match” mean for address validation?
When an order is imported, Ordoro validates the customer’s shipping address. Based on the accuracy of the Ship To address provided, you will see the address is written in different colors. If the address is listed in black, then it has been validated If the address is listed in yellow, then it may need additional […]
How to find your Ordoro Support Pin
When contacting Support, your Support Pin helps us quickly find your account. To locate your Support Pin:
How Real Time Tracking Status works in Ordoro
Ordoro updates the tracking status for USPS and UPS packages in real time — from when it leaves your door to when it arrives at the customer’s door — and displays the info in the Order List and Order Detail page. Here’s how it works! Once you create a USPS or UPS label in Ordoro, […]
What will happen to the original order when I split it into separate orders?
When splitting an order into multiple orders, the original order number, such as M-200, will be used with a suffix resulting in the following order numbering format if split three ways: M-200-1, M-200-2, and M-200-3. The most used cases for splitting orders into multiple orders/shipments are the following: The order has too many products and […]
How do I use the Ordoro orders list page?
In this article, we will explain the different components of the orders page. 1. This section shows the number of orders in each STATE. See each STATE description below: Awaiting Fulfillment – When the order imports from your shopping cart and all automation is applied, the order appears in the Awaiting Fulfillment state Shipped – Once the order is […]
How do I split an order into multiple shipments?
Orders may need to be split into multiple boxes or shipments. A few examples are: Ordoro makes it easy to view your available inventory so you can make educated decisions on how to ship. Topics How to split an order 1. Go to the Orders tab. Select the checkbox for the order to split. 2. Go […]
How do I transfer inventory between warehouses?
If you keep your inventory in multiple locations, it’s essential to track how and when it’s transferred. Managing various warehouses allows you to have an agile supply chain. This ensures orders can ship in the fastest and most affordable way. However, knowing which items to transfer, their transit status, and what was received can be […]
Can I prevent users from updating my “Write Inventory Back” settings?
Yes, there is a setting to keep specific users from editing the Write Inventory Back for carts. This feature is helpful when: There are users that manage shipping, but shouldn’t adjust inventory or update inventory back to your sales channel. If you use Ordoro exclusively for dropshipping and don’t want us to overwrite your cart […]
How do I assign custom packing slips per sales channel?
Ordoro’s focus is to streamline your work process. As a multichannel solution, we offer the option to set a default profile that will assign packing lists, return email content, and ship from aliases for each of your sales channel’s orders and return orders. This article details the following: 1. How to set a default profile […]
What are Profiles and how can I use them in Ordoro?
Because Ordoro is a multichannel fulfillment solution, you can manage multiple stores or brands. Each of these brands may require a unique packing slip and logo. With our Profiles feature, you can easily customize the packing slip for each brand or store. See below for links about Profiles! How to set up Profiles and packing […]