When shipping to United States territories, like Puerto Rico, carriers such as USPS or FedEx have specific address formatting requirements. Even though Puerto Rico is considered a domestic shipment, customs declarations may still be required in some cases. Topics U.S. Possessions, Territories, and Freely Associated States that are considered domestic From this USPS support article. […]
USPS
Please take a look at our support articles for common errors with USPS.
How do I update my credit card info for USPS postage purchases?
Looking to update your credit card for Ordoro carrier fees, like USPS? You’re in the right place! This quick guide will show you how to easily change your payment details on the Billing page, ensuring smooth transactions. Need to update your subscription card too? Check out our dedicated article for hassle-free guidance. How to update […]
How do I file a claim for a USPS Priority Express label that was not delivered in time?
When you ship using USPS Priority Mail Express, USPS guarantees on-time delivery. If they fail to meet that guarantee, you can file a claim to request a refund for the postage. Below are the steps and important details to help you successfully submit a claim. Topics Why can I request a refund? USPS offers a […]
How do I resolve common USPS error messages?
Occasionally, you might encounter errors when generating a USPS label in Ordoro. Thankfully, many of these errors have quick solutions. Below, we’ll walk you through some of the most common error messages and how to fix them. Topics Parcel Dimension Error Error message examples are below. They include: How to fix: Shipping Cutoff Time Error […]
How do I increase my USPS postage limit?
In Ordoro, your USPS account will have a daily postage purchase limit. In this article, we explore what this limit is and how to increase it. Topics Where can I view my daily postage limit? How does the USPS daily postage limit work in Ordoro? Why is there a daily postage purchase limit? How do […]
Why did my USPS Express shipments not arrive on time?
USPS Express shipments should arrive in 1-Day or 2-Day expedited service by 3 p.m in most cases, however scheduled delivery date depends on origin, destination, and drop-off time. For more information for your specific location, please visit the Post Office you ship through to find their cut off times for 1-Day/overnight delivery as they will vary by […]
What does “The purchase amount exceeds the account purchase limit” mean?
When you are purchasing postage, the following error message may appear: The purchase amount exceeds the account purchase limit To resolve this problem, check these three things: You may encounter postage limits upon creating a new USPS account in Ordoro. However, the limit can be increased upon demand. USPS requires a real name is associated with […]
Why can’t I create a USPS postage account?
When you start an Ordoro account and add your first Warehouse, Ordoro will attempt to generate a complimentary USPS postage account. You may run into an error while this happens. If you are unable to create a USPS account in Ordoro, you likely just need to update your warehouse address (Click here for instructions). Why […]
What does “Default Match” mean for address validation?
When an order is imported, Ordoro validates the customer’s shipping address. Based on the accuracy of the Ship To address provided, you will see the address is written in different colors. If the address is listed in black, then it has been validated If the address is listed in yellow, then it may need additional […]
What to do when your Endicia account gets suspended
Contact Ordoro support for help. Email support@ordoro.com or call 512.271.9453 ext 3.
USPS – Cannot Print Shipping Label due to error
The shipping process can be complicated, especially since each carrier, like FedEx, UPS, and USPS, has rules regarding shipping methods, box types, and more. This article outlines some key USPS constraints that Ordoro users should know, including shipping classes, options, and parcel size limits. USPS Domestic Shipping When shipping domestically with USPS, there are a […]