If you’re wondering whether your standard Ordoro account will automatically import orders from Shopify that have been partially fulfilled, the answer is no. This isn’t a glitch—it’s how the system is set up by default. However, we can adjust this for you. Just drop a line to support@ordoro.com, and our team will be happy to […]
Articles Tagged: shopify
Shopify Locations: Does it matter which Ordoro Warehouse is mapped?
Yes! The relationship between the Ordoro Warehouse and Shopify Locations can impact tracking and inventory writeback. You may encounter errors or inventory discrepancies in Shopify if these mappings aren’t set up correctly. Even if you have only one Location or Warehouse, the connection must be mapped in Ordoro to work correctly. For more information regarding […]
Does Ordoro notify Shopify if tracking is deleted?
Yes! The option to notify Shopify when tracking is deleted will occur in the following scenarios: Note: The option to notify a sales channel if tracking has been deleted is only supported with Shopify at this time. Deleting the Shipping Label If you delete the shipping label for a Shipped order, an option appears to […]
Why aren’t my Shopify orders being fulfilled when I create a label?
There are two ways to verify if Ordoro sent tracking to your Shopify order and marked it as fulfilled. 1. Go to your Shopify store and check the order status.2. In Ordoro, view the Order Timeline. See the steps below. Below are common reasons why tracking may not write back to Shopify. Topics Could not […]
Do you support product customizations (engraving, etc.) on Shopify orders?
Yes. Here is how it works. Let us say you want to offer product customizations to your webstore customers. One example of this is engraving the recipient’s name on a product purchased from your store. If your store runs on Shopify, then you can use the excellent Product Options plugin offered by the developers at […]
Which Shopify order statuses import to Ordoro?
Ordoro imports Shopify orders based on their Payment and Fulfillment statuses. By default, we only import paid and unfulfilled orders, which means they are ready to ship. Topics Shopify statuses that import to Ordoro By default, Ordoro imports Shopify orders with the following statuses: Shopify statuses that do not import to Ordoro Ordoro does not […]
Shopify and Ordoro setup
Looking to connect your Shopify store to Ordoro? This guide walks you through the full setup process, including authorizing the integration and mapping your warehouse locations. Follow these steps to ensure your orders and inventory sync smoothly between the two platforms. Topics Before you begin Step 1: Add your Shopify store to Ordoro Step 2: […]