Once you route an order to Amazon FBA (see how here), issues may arise. See potential errors below and how to resolve them.
Topics
- How FBA routing errors are managed in Ordoro
- Routing error: Inventory unavailable for order
- Routing error: Delivery SLA is Unavailable
- Routing error: Order is already in Amazon’s system
- Tracking error: Order has not yet shipped
How FBA routing errors are managed in Ordoro
When routing an order, if Ordoro receives an error from Amazon, we will:
- Tag the order as FBA ROUTING ERROR
- Add a Timeline Note to show when the error was received. See the screenshot below.
Ordoro checks for errors every 30 minutes. To find an order with routing issues, filter by the FBA ROUTING ERROR tag. See this support article on how to filter by tag.
Once routing fails 26 times, Ordoro will stop sending the order and add a note in the Order Timeline.
Routing error: The SellerSKU for Item Id: 1 is invalid
If the SKU listed on the order doesn’t match the FBA SKU, it could result in the SKU not being recognized by Amazon FBA’s system.
HOW TO FIX: Update the FBA Supplier SKU, mark the order as Awaiting Fulfillment, then redropship it. Since Ordoro sends orders to FBA every 5 minutes, you’ll be able to know soon if it went through successfully.
Routing error: Inventory unavailable for order
This happens if:
- Amazon doesn’t have enough stock to fulfill the order
- The SKU isn’t in Amazon’s system.
Ordoro will try to send orders to FBA every 5 minutes up to 26 times. If Amazon says there’s no inventory available, we’ll add that to the Order Timeline.
The Order Timeline will show the same error message multiple times if it fails repeatedly.
HOW TO FIX: To resolve this, you’ll want to re-route the order once you have stock at Amazon. See how to re-route the order here.
Or you’ll want to ensure the SKU on order is the correct Amazon FBA SKU. See this help article for more details.
Routing error: Delivery SLA is Unavailable
This occurs when Amazon FBA cannot deliver orders within the specified service-level agreement (SLA).
When routing an order to Amazon FBA, you can select the shipping speed as Standard, Expedited, or Priority. In some cases, Amazon may not be able to deliver the order via faster methods and will send an error notification to Ordoro.
HOW TO FIX: To resolve this, you’ll want to re-route the order with a different shipping speed. See how to re-route the order here.
Routing error: Order is already in Amazon’s system
This error occurs if you already have an order in Amazon FBA’s system with the same order number.
This error could happen if:
- You dropship an FBA order from Ordoro.
- The order is accepted by Amazon FBA.
- In Ordoro, the order is moved back to Awaiting Fulfillment and re-dropshipped to FBA.
The workflow above is unsupported and will cause this error. Additionally, this error will follow if you manually create the order in Amazon FBA vs. relying on Ordoro to send it.
HOW TO FIX: Contact support@ordoro.com if this rare error comes up.
Tracking error: Order has not yet shipped
This may happen if Amazon FBA hasn’t shipped the order yet, or we’re trying to fetch tracking for an order we couldn’t route.
Ordoro will attempt to fetch tracking every two hours up to 360 times before we stop. We’ll also add a note to the Order Timeline each time as well.
HOW TO FIX: In the unusual instance, if an order has been routed to Amazon successfully, but Ordoro never received tracking, please check the order status in Amazon.
If the order is shipped, please let our Support team know the order number and when the item shipped. Contact us at support@ordoro.com.