Serial numbers help track warranties, service requests, returns, and more. In Ordoro, you can easily track products’ serial numbers when shipping orders. This guide will show you how to add, view, and search for serial numbers within your orders.
Topics
- How to add serial numbers to orders
- How serial numbers appear on the Packing List
- How to find orders by serial number
- How to view serial numbers in bulk
How to add serial numbers to orders
1. Find the order to update and click the Order ID to open the Order Details page.
2. Scroll to the Order Contents and find the product that needs a serial number.
3. Click Add serial number(s) to open the Edit Order Line Values pop-up.
4. Type or scan the serial number into the Serial Numbers field.
- If entering multiple serial numbers, press Return or add a line break between each entry. Ordoro will automatically separate them with commas after saving.
5. Click Save, and the serial number(s) will be saved to the order.
How serial numbers appear on the Packing List
When generating a Packing List, you can choose to display serial numbers. Select the Show Serial Numbers option while printing the document.
For more information on printing Packing Lists, check out our guide on How to print a Packing List.
Example of a Packing List with Serial Numbers:
How to find orders by serial number
1. Go to the Orders tab
2. Enter the serial number into the search bar and press Enter.
3. Any orders including the serial number will appear in the search results.
3. Click the Order Number to open the Order Details page and view the associated item.
How to view serial numbers in bulk
1. To view multiple orders with serial numbers, export an Order Detail report.
- See this support article on how to export this CSV file.
2. Open the exported CSV file, and serial numbers will be listed in Column BL.
