If you encounter issues where products are not syncing their inventory properly with your carts, they will be temporarily suspended in Ordoro. To help you identify and manage these products, you can use the Inventory Sync Suspended filter in Ordoro.
Follow the instructions below to find and address these items.
Topics
How to access Suspended Products
- Go to Products and select Filter.
- In the Status section, select Inventory Sync Suspended. Then click Apply.
- After applying the filter, a list of all products suspended from inventory sync will appear. Review this list to determine which products are affected and require attention.
How to start syncing inventory again
After fixing the items, you’ll want Ordoro to start syncing inventory again. This will happen by moving the products to the Needs Sync section. See the steps below.
- Select the product(s) you’d like to sync.
- Go to the Actions dropdown.
- Click Mark as Needs Sync.
- A pop-up window will appear, prompting you to select the sales channels to which you want to write back inventory. Once you make your selection, the next product autosync task will update your products’ inventory. Congrats!
