If you’re wondering whether your standard Ordoro account will automatically import orders from Shopify that have been partially fulfilled, the answer is no.
This isn’t a glitch—it’s how the system is set up by default. However, we can adjust this for you. Just drop a line to support@ordoro.com, and our team will be happy to enable this feature for you.
But before you decide to go this route, let’s talk about a couple of things you should be aware of when importing partially fulfilled orders.
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Fulfilled items remain listed
When you import a partially fulfilled order from Shopify into your Ordoro account, the fulfilled items are still on the order. This is because Shopify does not remove these products from the order details.
See the screenshot below of a partially fulfilled Shopify order. The Blue Cat Toys and Catnip were ordered, and the Catnip has been fulfilled.
In Shopify, the Catnip will still show up in the order details despite having been fulfilled. So, when this order is imported to Ordoro, the Catnip will appear as if it is waiting to be shipped.
Manual adjustments needed
The additional line items can lead to some confusion. For instance, without adjusting the quantities manually in Ordoro, you could ship more items than what was paid for.
It’s crucial to update the quantity in Ordoro to match the actual number of items you need to send out. See this support article for guidance on how to edit orders.
Remember, even if the fulfillment on Shopify happens before the order moves over to Ordoro, you’ll still need to make these manual adjustments. This ensures that everything from pricing to inventory counts aligns correctly, helping you avoid any potential mix-ups or issues.