If you see the following error message while trying to import your data from your BigCommerce store, it ALWAYS means that you have set up the BigCommerce connection inside Ordoro incorrectly. Here is a screenshot of this error in the Ordoro Activity Dropdown. If you encounter this error, please login into your BigCommerce admin panel and make sure that […]
When a label is created in Ordoro, we consider that order shipped. At that point, we send the tracking number back to BigCommerce and then BigCommerce notifies your customer via email. Depending on your business, you may want to modify the emails your customers receive from BigCommerce. You may not want them to receive an […]
Sometimes it is helpful to export your BigCommerce products for troubleshooting. Please follow the directions below on how to do this. 1. Log into your BigCommerce account. 2. Select the Products tab and then Export Products. 3. Select Bulk Edit and then click continue. Follow the prompts to download the CSV file.
There may be times when it will be helpful for the Ordoro Support team to have view-only access to your BigCommerce account. This will help us research issues and gather valuable information. 1. Log into your BigCommerce account 2. Select “Users” in the top right corner. Then “Create a User Account”. 3. Choose a username […]
BigCommerce has multiple order statuses you can assign to your orders. These can help you sort and filter them in a way that makes the most sense for your business. By default, Ordoro will only download certain statuses that usually indicate that the order has been paid for and is ready to be shipped out. […]
Before Ordoro can start accessing orders from your BigCommerce webstore, you’ll need to connect your BigCommerce account to Ordoro. There are two ways to connect. Option 1: Connect via BigCommerce legacy API keys This is for older, existing BigCommerce -> Ordoro connections Option 2: Connect via BigCommerce app store For all new BigCommerce connections Option […]