You may need to delete a USPS shipping label created in Ordoro. Per USPS, labels are eligible for refunds if they meet these conditions.
- The postage system has not scanned labels.
- Labels created within 30 days of label print date.
- Labels that do not already have a refund request.
Note: Refunds are issued solely at USPS’s discretion. Before you delete a label, it is recommended to save a copy for your records, as USPS may request a copy.
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What happens when a USPS label is deleted
After the label is deleted, Ordoro automatically submits a refund request to USPS. The Order Timeline notates the refund request, as seen below.
USPS will audit to ensure the label hasn’t been used. This can take up to 10 business days.
How to tell if USPS sent a refund
Note: The Timeline notes will appear for USPS Pitney accounts only. If you have USPS Endicia, reach out to support@ordoro.com to get a transaction report.
If USPS refunds the label cost, a note will post in the Order Timeline. See the screenshot below.
If USPS denies the refund, a note will post in the Order Timeline. In this example, USPS refused the refund because the package was picked up and shipped. See the screenshot below.
You can also view all refunds in your USPS transaction report. This support article explains how to generate the report.
Click the image below to see how refunds appear in the CSV file.
