Once an order imports to Ordoro, you may need to make changes. Perhaps the customer wants to add/remove an item, or they realized their shipping address has a typo.
To modify an existing order, follow the steps below.
Note: Ordoro can automatically sync order line changes from certain carts. See more information here.
How to edit an order
1. Select the Order ID to edit.
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2. You’ll be directed to the Order Detail page.
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3. From here, you can edit multiple items on the order.
- Customer’s shipping information
- Customer’s billing information
- Customer notes
- Internal notes
- Items on the order
- Quantity
- Additional details
- Item price
- Discount
- Total price
- Add or remove items
- Order discount
- Order shipping and handling
- Order tax
4. To add a product, click the Add a Product button.
5. Enter the name or SKU of the product to add. Ordoro will populate your options in the dropdown.
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6. To remove an item from the order, click the trash can next to the line item.
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7. When an edit is made, Ordoro will track the changes in the Order Timeline. This section logs which user made the changes and at what time.
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