When you fulfill an order in BigCommerce, Ordoro can automatically mark that order as Shipped. This article explains how the feature works, how to turn it on, and what to expect once it’s enabled.
Topics
How it works after setup
Once the feature is enabled:
- When you mark an order as fulfilled in BigCommerce, Ordoro will automatically update the order status to Shipped. See details about Mark as Shipped here.
- You’ll see a Timeline note on the Ordoro order that confirms the update. The Instasync webhook adds the note.
Example workflow
- You fulfill order 301 in BigCommerce.
- A few moments later, the same order in Ordoro is marked as Shipped.
- The update appears on the Order Detail page and in the Timeline section.
Limitations to keep in mind
Here’s what this feature does not do:
- Tracking information is not imported from BigCommerce into Ordoro.
- Inventory adjustments depend on the order status in Ordoro:
- For Awaiting Fulfillment orders: Physical On Hand quantity is reduced.
- For Dropshipment Requested orders: Physical On Hand quantity is not reduced.
How to enable this feature
This feature requires Instasync to be turned on for your BigCommerce sales channel.
To check if Instasync is enabled:
- Visit your Sales Channel settings in Ordoro.
- If you’re unsure or need help, email us at support@ordoro.com.
To turn on the “Mark as Shipped” setting:
- Click your Company Name, then select Account Settings.
- In the left menu, go to Sales Channels. Click Edit next to your BigCommerce channel.
- Scroll to Sync Settings for this Sales Channel.
- Check the box for Mark orders as shipped if order is shipped in Sales Channel.
- Scroll down and click Save.
