NOTE: You can click on the RMA ID or order ID itself and it will open up the RMA or order in question. 1. Orders List Page You will be able to see the associated RMA IDs in the order list page when the order is expanded. 2. Order Detail Page On the order detail […]
RMA Management
How do I delete RMA return labels in Ordoro?
Similar to deleting labels for orders in Ordoro, it’s easy to delete a RMA return label in Ordoro. To learn more about deleting labels for orders, please see this support article. Deleting a RMA Return Label 1. Under the Returns tab, go to the RMA detail page by clicking on the RMA ID. 2. Delete […]
What is the returns workflow (RMA) in Ordoro?
Customers may need to return items for an order you shipped to them. Ordoro supports Return Merchandise Authorizations (RMAs) directly from the original order. RMAs provide a transaction record, and you can track the status of the goods being returned to you. Notes Setup articles Topics How to initiate a return (RMA) 1. Click on […]
How do I customize the RMA email content?
When you’ve created a return shipping label via RMAs, you can email it to your customer. This streamlines the returns process and helps your customers quickly ship the items back to you. The email template has a few options in the Profiles settings. See below for more information. Notes RMAs are exclusive for Pro and […]
How to create and add Return Codes to RMAs
Return Codes help efficiently organize why your customers have sent items back. In Ordoro’s Returns module, it’s easy to create and apply. Notes RMAs are exclusive for Pro and Enterprise accounts. Express accounts have access to our Returns workflow seen here. To see the complete RMA workflow, check out this support article. Topics Create a […]